Meet Frank Walek

Frank Walek has been recently hired as an IT Support Technician to operate Bryley Systems’ dispatch center.

Mr. Walek graduated from the College of the Holy Cross, Worcester and has been working in customer service and support for the past ten years. He has worked for non-profit organizations and special education programs, developing a reputation for excellent customer service and always going above and beyond to help others. In 2019, Frank completed a Google certificate program for IT support professionals and is merging his passion of helping others with technical services at Bryley Systems.

 

 

Meet Lucas Belo

Lucas Belo has been recently hired as a Technician at Bryley Systems. His key contributions at Bryley include configuration of laptops/desktops to client specifications as well as deployments at client sites.

“I’ve been interested in all things computers since I was a kid” said Lucas. “I am always ready to learn new and more efficient ways to get something done.” As a graduate of Joseph Keefe Technical High School in Framingham, Mr. Belo has hands-on IT training and a genuine enthusiasm for problem solving along with exceptional customer service skills. He is a very sociable person who works well with others and we are pleased that Lucas has joined the Bryley technical team.

Kristin Pryor has joined Bryley Systems as the Director of Services/Delivery

Kristin Pryor has joined Bryley Systems as the Director of Services/Delivery.

Pryor’s impressive IT background spans over 25 years in the industry as an IT Manager, Technical Project Manager and Infrastructure Manager. She is a Microsoft Certified Trainer; Engineer; Administrator; Technician; Professional and ITIL Foundations v3 certified.

“I love being on the cutting edge of new technologies,” said Pryor, “constantly learning and developing as well as being able to take these tested and proven pieces of technologies and have clients and employees trained to utilize them to improve their work environment and daily processes.”

Bryley Systems Talks Technology on Career Day at Doherty Memorial High School

Bryley executives, Gavin Livingstone, President, and Kristin Pryor, Director of Services/Delivery, along with Helder Machado, President of Machado Consulting (left), were invited on November 21 to attend Career Day at Doherty Memorial High School in Worcester. The goal of career day was to introduce students to careers by bringing community members into the school to discuss their jobs.

Bryley Systems’ Services/Delivery Team Expands

Michael Racine of Fitchburg joins Bryley Systems’ Services/Delivery team as a Senior Technician.  With over 5 years of professional IT experience, Michael will support end-user service requests, both onsite at the client and remotely, in all facets of end-user technology. Mr. Racine completed the Computer and Networking Technology Program at Porter and Chester Institute in Westborough and is a CompTIA A+ Certified Specialist.

Bryley Honors the Nation’s Veterans

On November 11th, 2019, the Bryley Team, led by John DeCola, Senior Airman, USAF, assembled to raise the flag in honor of the Nation’s veterans.

We are proud to honor Mr. DeCola, as well as retired employee, James Livingston, Captain, USAF, and are grateful for the sacrifices made by all veterans, past and present.

We thank you for your service.

Bryley Systems Ranks #3 as a Top IT Service Provider – WBJ 2019

Bryley Systems is excited to announce that we have been ranked as one of the top 3 on the Worcester Business Journal’s 2019 list of Top IT Service Providers. We are proud to be recognized for our commitment to our clients, as well as our staff, and wish to thank everyone for making this possible.

Bryley Systems Ranks Among Top 501 MSPs for 6th Consecutive Year

For the sixth consecutive year (2014 through 2019), Bryley Systems Inc. has been named as one of the world’s premier managed IT service providers via the prestigious Channel Futures MSP 501 rankings.

Every year, MSPs worldwide complete an extensive survey and application to report their product offerings, growth rates, annual total and recurring revenues, pricing structures, revenue mix and more. MSPs were ranked according to a unique methodology that weights revenue figures according to how well the applicant’s business strategy anticipates trends in the fast-evolving channel ecosystem.

Ray Baldez and Tony Fierimonte Complete Cisco SMB Select Partner Certification

Bryley is pleased to announce that Tony Fierimonte and Ray Baldez have completed the training and testing to become certified Cisco Small and Midsize Business (SMB) Account Representatives. These certifications augment Bryley’s expertise as a Cisco SMB Select Partner.

About this achievement, Ray Baldez said, “it proves Bryley’s knowledge of the features and specifications of Cisco’s products, and competence in delivering the highest quality, most cost-effective solutions for any business environment.” Tony Fierimonte added, “the Cisco course helped give a thorough understanding of Cisco’s capabilities through its connectivity products, rich history, and strategic outlook. This will help me serve my customers with solutions that are on-point.”

Cisco SMB Certification is an example of a tool Bryley has at hand to approach your organization’s requirements specifically — combining for you the ideal mix of brand-name equipment, like Cisco’s, software with flexible service options, and tailor-fit contracts.

Garin Livingstone Promoted to Director of Operations

Bryley Systems Inc. is pleased to announce Garin A. Livingstone as Director of Operations. Mr. Livingstone will be responsible for business leadership and vision as well as the day-to-day operations and performance of the company.

“We are team-oriented at Bryley Systems,” said Livingstone, “and I look forward to continue working within a collaborative environment, providing excellent services to our clients, as we strategically plan for the future growth of the company.”

In 2008, Mr. Livingstone joined Bryley Systems as part of the technical-services team and has held the positions of senior technician, project manager and director of technical services.