Comprehensive Support Program is our flexible, Managed IT Services option that provides ongoing, proactive maintenance, support, administration, and remediation to ensure a stable, highly available, robust, computer network. CSP consolidates most IT concerns into one, easily managed, fixed-fee program.
The benefits (based on specific coverage-structure and coverage-level selected):
- Proactive measures designed to minimize problems and increase uptime
- Reduced, Premier-Client billing rates on non-CSP issues
- Single point-of-contact for prompt problem resolution
- Ongoing, cost-effective, computer-network support
- Predictable network-operating expenses
- Simplified IT-expense budgeting
- Low-risk entry and exit
Two coverage-structure options exist:
- Per-device coverage
- Per-user coverage
Per-device-coverage is provided at one of three, client-selectable levels:
- Basic – Remote support with proactive measures
- Plus – Onsite support with hardware assistance
- Pro – Equipment replacement with spares
| Per-device features: | Basic | Plus | Pro |
| Network-critical response | Same Day | Emergency | Emergency |
| PC-problem response | Next Day | Next Day | Same Day |
| PC imaging | Included | ||
| Onsite response | Included | Included | |
| Performance optimization | Included | Included | Included |
| Reliability optimization | Partial | Included | Included |
| Security optimization | Included | Included | Included |
| Software issues | Partial | Included | Included |
| Hardware issues | Partial | Assist | Included |
| Network issues | Partial | Assist | Included |
| Monitoring and alerts | Included | Included | Included |
| Reporting | Included | Included | Included |
| Administration | Included | Included | Included |
Per-user coverage is all-inclusive and is customized to the Client’s needs. It covers the entire computer network from end-to-end, 24 x 7. Pricing is billed per user.
