Solve most of your organization’s IT concerns with the Bryley Comprehensive Support Program (CSP).

It’s easy-to-implement and customizable with a fixed-fee for ease-of-budgeting.

Bryley CSP is both customizable today and flexible according to your needs as they change over time. It provides ongoing and proactive maintenance, support, administration and remediation to ensure you have a stable, highly available, robust network.

Bryley CSP includes:

  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Basic-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit

Bryley CSP may support:

Network Infrastructure

includes support for servers, firewalls, routers, gateways, switches, hubs, IoT devices and similar equipment that share data among multiple endpoints.

[under construction]

  • Pro, some Basic
  • CSP for network infrastructure is Pro level by default. CSP Basic is mostly suitable outside Bryley’s usual New England service area.

Compare CSP Basic and Pro:

  • 24/7/365 coverage for specified network infrastructure devices
  • Fastest response-times
  • Remote support
  • and
  • Same-day, on-site response as the situation requires*
  • Backup and data recovery (BU/DR) for the network devices you specify
  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit
  • * within Bryley’s New England service area
  • Monday through Friday 8:30 AM to 5 PM Eastern Time
  • Remote only

Mission-Critical Applications

Bryley acts as your organization’s technical liaison for any applications you specify that are relied on to keep your business functioning (i.e. programs for finance, business operations, legacy software, etc.). Mission-Critical Applications include SQL databases, Exchange Servers, relational database programs like an ERP or CRM.
[under construction]

  • Basic and Pro, usually in combination, or User
  • CSP for mission-critical applications is available at three service levels: Basic and Pro or User.
  • The right support for an organization’s mission-critical applications usually comes from choosing a combination of CSP Basic and CSP Pro (these are concerned with supporting technology – See a features comparison chart Link) or CSP User (to support key personnel, no matter the device they are using).

CSP for Mission-Critical Applications:

  • 24/7/365 coverage for mission-critical applications
  • Fastest response-times
  • On-site response in New England service area
  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable support
  • Low-risk entry and exit

Endpoints

includes workstations, laptops, desktops, mobile devices, tablets, etc. – any specified device that an end-user relies on
[under construction]

  • Basic and Pro, usually in combination, or User
  • CSP for endpoints is available at three service levels: Basic and Pro or User.

Compare CSP Basic, Pro and User:

  • Proactive approach: designed to minimize problems and increase uptime
  • Monday through Friday 8:30 AM to 5 PM Eastern Time
  • Remote only
  • Windows critical patching and updating
  • Monitoring and managing anti-virus and anti-malware
  • Reduced billing rates on non-CSP Basic-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit
  • 24/7/365 coverage for specified endpoints
  • Fastest response-times
  • Remote support
  • and
  • Same-day, on-site response as the situation requires*
  • Backup and data recovery (BU/DR) for the devices you choose
  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit
  • * within Bryley’s New England service area
  • 24/7/365 coverage for a specified user; not device-specific
  • Fastest response-times
  • Remote support
  • and
  • Same-day, on-site response as the situation requires*
  • Covers all of a user’s devices, including laptop, desktop, phone, tablet, etc.
  • Backup and data recovery (BU/DR) for supported user’s specified devices
  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable user support
  • Low-risk entry and exit
  • * within Bryley’s New England service area


Backup and Data Recovery

Backup and Data Recovery (BU/DR) with available local or cloud spin-up of servers and applications
[under construction]

  • Basic and Pro, usually in combination, or User
  • CSP for BU/DR is available at three service levels: Basic and Pro or User.

Compare CSP Basic, Pro and User:

  • Proactive approach: designed to minimize problems and increase uptime
  • Monday through Friday 8:30 AM to 5 PM Eastern Time
  • Remote only
  • Windows critical patching and updating
  • Monitoring and managing anti-virus and anti-malware
  • Reduced billing rates on non-CSP Basic-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit
  • 24/7/365 BU/DR for specified devices
  • Fastest response-times
  • Remote support
  • and
  • Same-day, on-site response as the situation requires*
  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit
  • * within Bryley’s New England service area
  • 24/7/365 BU/DR coverage for a specified user; not device-specific
  • Fastest response-times
  • Remote support
  • and
  • Same-day, on-site response as the situation requires*
  • Covers all of a user’s devices, including laptop, desktop, phone, tablet, etc.
  • Backup and data recovery (BU/DR) for supported user’s specified devices
  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable user support
  • Low-risk entry and exit
  • * within Bryley’s New England service area

Cybersecurity

Cybersecurity
[under construction]

  • Basic and Pro, usually in combination, or User
  • CSP for Cybersecurity is available at three service levels: Basic and Pro or User.

Compare CSP Basic, Pro and User:

  • Proactive approach: designed to minimize problems and increase uptime
  • Monday through Friday 8:30 AM to 5 PM Eastern Time
  • Remote only
  • Windows critical patching and updating
  • Monitoring and managing anti-virus and anti-malware
  • Reduced billing rates on non-CSP Basic-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit
  • 24/7/365 cybersecurity for specified devices
  • Fastest response-times
  • Remote support
  • and
  • Same-day, on-site response as the situation requires*
  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit
  • * within Bryley’s New England service area
  • 24/7/365 cybersecurity coverage for a specified user; not device-specific
  • Fastest response-times
  • Remote support
  • and
  • Same-day, on-site response as the situation requires*
  • Covers all of a user’s devices, including laptop, desktop, phone, tablet, etc.
  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable user support
  • Low-risk entry and exit
  • * within Bryley’s New England service area

Other Business Continuity Elements

Other Business Continuity elements like Bryley Virtual CTO, recurring on-site tech visits, etc.
[under construction]

  • Basic and Pro, usually in combination, or User
  • CSP for Other Business Continuity Elements is available at three service levels: Basic and Pro or User.

Compare CSP Basic, Pro and User:

  • Proactive approach: designed to minimize problems and increase uptime
  • Monday through Friday 8:30 AM to 5 PM Eastern Time
  • Remote only
  • Windows critical patching and updating
  • Monitoring and managing anti-virus and anti-malware
  • Reduced billing rates on non-CSP Basic-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit
  • 24/7/365 other business continuity elements for specified devices
  • Fastest response-times
  • Remote support
  • and
  • Same-day, on-site response as the situation requires*
  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable network and technology support
  • Low-risk entry and exit
  • * within Bryley’s New England service area
  • 24/7/365 other business continuity elements coverage for a specified user; not device-specific
  • Fastest response-times
  • Remote support
  • and
  • Same-day, on-site response as the situation requires*
  • Covers all of a user’s devices, including laptop, desktop, phone, tablet, etc.
  • Proactive approach: designed to minimize problems and increase uptime
  • Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO and Security Awareness Training)
  • Single-point-of-contact for prompt service
  • Reliable, cost-effective and predictable user support
  • Low-risk entry and exit
  • * within Bryley’s New England service area

Bryley Comprehensive Support is the core of the Bryley Business Continuity Pyramid because it provides the support a business needs to cut downtime and increase network stability and performance. The service is customizable to support your networked technology and key employees with multiple devices.

For more information about Bryley Comprehensive Support please complete the form, below, call 978.562.6077 or email ITExperts@Bryley.com.

[page is under construction]

Connect with a Bryley IT expert about the Bryley Comprehensive Support Program

Business Continuity Pyramid

Bryley Comprehensive Support Program is part of the Bryley Business Continuity Pyramid
Business continuity is the planning and process by which organizations maintain operation, not severely disrupted by a disaster or other unwanted incident.


Bryley Comprehensive Support Program At-A-Glance

  • [page is under construction]
  • Minimize network problems
  • Increase network uptime
  • Customizable to match your budget, needs and requirements
  • Evolves with your business
  • See a features comparison chart Link