Case Studies

Going from In-House to Outsourced IT

Online or Shut-Down

Growing a small business brings challenges when it comes to managing IT. A leading manufacturer of fire alarm and building automation panels, wrestled with these. As their operations expanded, their sole dependence on an in-house IT person became unsustainable, leading to frustrations, downtime, and hindered productivity.

This case study explores their journey, navigating how to address IT, from their first tries to outsource IT to finding a successful partnership. Through the firsthand account of their Director of Technology, we gain insights into the decision-making process and how they’ve benefitted from choosing the right IT partner.

This case study shows:

• The limitations of relying solely on in-house IT expertise.

• The pitfalls of choosing the wrong IT partner.

• The critical role of leadership in driving IT decisions.

• The steps to select the right MSP.

• The benefits of a successful MSP partnership.

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To Help Coordinate Move to New Facility and Deploy New Computer Infrastructure, WRTA Turns to Trusted IT Partner: Bryley Systems

The Company: Worcester Regional Transit Authority

The Worcester Regional Transit Authority (WRTA) services the City of Worcester and thirty-six surrounding towns with a bus fleet that includes all-electric buses and many diesel-electric hybrid buses. As the second-largest regional transit authority in Massachusetts, WRTA features a real-time bus arrival information system that includes the latest advancements in communication technologies—with automatic vehicle announcement, locator and monitoring systems as well as dynamic message signs. The organization is operated by Central Mass Transit Management.

The Challenge: Find an IT Partner Who Also Understands the Big Picture

As the buildings that house the buses, the garage, and the computer data center began to age and experience environmental issues, the WRTA planned a major move into a new facility. The servers and the network were also reaching end-of-life status, so the organization decided to upgrade the computer infrastructure at the same time.

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To Support Major Company Expansion, a Plastics Manufacturer Relies on Bryley Systems to Design and Coordinate New IT Infrastructure Deployment

From its establishment over sixty years ago, the company has achieved solid growth based on experience and the flexibility to move with the times. This plastics manufacturer supports product development with state-of-the-art injection molding and thermoforming production equipment to ensure maximum efficiency and to meet the changing needs of customers.

The Challenge: Deploy an IT Infrastructure to Support a New Facility

Following years of steady growth delivering container products to large retailers and small hardware stores across the U.S, the plastics manufacturer determined the time had arrived to expand its operations. The Mass firm ships about one-third of its products beyond the Rocky Mountains, and considering how much volume that buckets, pails and trays take up, shipping costs were beginning to increase rapidly.

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Coupling Manufacturer Finds Comfort and Trust Outsourcing IT Services to Bryley Systems

This 100-year-old company designs and manufactures shaft collars and couplings. Innovation is a hallmark of the company with continuous refinement of its proprietary processes, such as special surface treatments, anti-vibration coupling hardware and precision honing. In recent years the company added metric rigid couplings, step bore rigid couplings, and motion control couplings.

The Challenge: Staffing Sufficient Expertise to Manage IT

The transition started when the internal IT administrator supporting the firm’s IT network and end-users decided to pursue another job opportunity. That’s when the company’s president decided to consider a new model for managing and maintaining IT systems.

“We traditionally handled IT in-house, but with the ever-evolving technologies, it was challenging to hire and retain people with the experience to properly maintain our systems,” the president said. “It’s difficult for a company of our size to attract high-end technical resources and keep them interested in supporting our environment.”

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Virtual CTO Helps Ensure Cable Manufacturer Continuously Meets Customer Needs

This cable manufacturer has offered comprehensive solutions to tackle a wide range of manufacturing needs. The company partners with leading companies to find better ways for designing and producing products—from cable assemblies to complex box builds—and then quickly ramps up to meet target dates and volume requirements. The forty-year-old manufacturer operates a 28,000-square-foot corporate headquarters/manufacturing facility, and additional overseas manufacturing facilities.

The Challenges: Prevent System Downtime and Forecast Future Technology Needs

The server running this manufacturer’s primary operations nearly crashed due to reaching its computing capacity. Realizing how close the company came to having to shut down operations, the company’s president knew the time had arrived to advance the relationship with its IT provider Bryley Systems.

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Bryley — CryptoLocker Remediation

The following event depicts a real-life malware attack that infected a New England manufacturing firm. The company has chosen to share its story anonymously to help other businesses avoid a similar fate.

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Bryley stabilizes technology platform at Worcester Regional Transit Authority

The Worcester Regional Transit Authority (WRTA) service area includes over half a million in population and is the second-largest regional transit authority in Massachusetts, serving 35 communities. WRTA maintains a fleet of 47 buses including four clean diesel-electric hybrid buses for 23 fixed routes in Worcester and 10 surrounding communities. WRTA also provides para-transit and special services for elderly and disabled passengers. The organization is a state-run agency, and as mandated by federal law, is operated by a private company—RTA Transit Services, Inc.

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Bryley Supports Tool and Die Manufacturer; Allows Them to Focus on Core Business

An established custom mold-making and design firm is the corporate parent and driving force behind its engineering divisions. The company hires highly-skilled engineers, designers, and mold-makers to execute demanding design challenges. The company is a leader in the manufacturing of precision molds for the liquid-injection molding of liquid silicone rubber and injection molding of thermoplastics as well as thermosets, compression and transfer molding of thermoset plastic materials.

The Challenge: Improve Network Performance without Diverting Internal Resources

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