Nicole Sawitz joins Bryley Systems!

Nicole Sawitz Profile PhotoNicole Sawitz is the newest member to join Bryley Systems’ Business Development team.  In her role as Administrative Assistant, Nicole will assist with proposals, presentations and general business-development functions.

Mrs. Sawitz has a BA from Goucher College and a Certificate for Program Evaluation from Tufts University.  Prior to Bryley Systems, Nicole was an Administrative Assistant at Newton Scientific, Inc., in Cambridge, MA.

Anna D. promoted to Manager of Client Relationships

Anna D., a member of Bryley Systems’ Business Development team, has been promoted to Manager of Client Relationships – a new position designated to proactively monitor and enhance client services within the Company.

Anna joined the firm in 2010 and most recently served as an Account Executive. In her new role as the Manager of Client Relationships, Anna will oversee Bryley’s Premier Clients, handling all aspects from account management, updates, training, and proposals through Client Business Reviews. Building high-value, long-term relationships with clients is a top priority for Anna and for Bryley Systems as the Company continues to grow.

Anna is a graduate of the University of Connecticut and has achieved industry certifications for VMware VSP and Cisco SBAM.

Michelle Denio promoted to Technical Support Supervisor

MAD_prfMichelle Denio, a key member of the Bryley Systems’ Technical Services team since 2008, will continue to support the Company’s clients in this newly created position.

With a look to the future of Bryley Systems’ continued growth, she will also take an active role in the supervision of the Technical Services team during its expansion.

Ms. Denio, a graduate of Quinsigamond Community College, is an expert in ConnectWise and Kaseya, two primary tools of Managed IT Services Providers.

Bryley Systems Recognized for Excellence in Managed IT Services

Hudson, MA, February 29, 2016 – Bryley Systems Inc., a full-service, managed IT services company, announced today that CRN®, a brand of The Channel Company, has named Bryley Systems to its 2016 Managed Service Provider (MSP) 500 list in the MSP Pioneer 250 category. This annual list recognizes North American solution providers with cutting-edge approaches to delivering managed IT services. Their top-notch offerings help companies navigate the complex and ever-changing landscape of IT, improve operational efficiencies, and maximize their return on IT investments.

In today’s fast-paced business environments, MSPs play an important role in helping companies leverage new technologies without straining their budgets or losing focus on their core business. CRN’s MSP 500 list shines a light on the most forward-thinking and innovative of these key organizations.

The list is divided into three categories: the MSP Pioneer 250, recognizing companies with business models weighted toward managed services and largely focused on the SMB market; the MSP Elite 150, recognizing large, data center-focused MSPs with a strong mix of on-premise and off-premise services; and the MSP Hosting Service Provider 100, recognizing MSPs focused primarily on off-premise, cloud-based services.

Bryley Systems is being recognized for their excellence in managed IT services and for their proactive approach to managing, optimizing and securing their client’s IT infrastructure.

Bryley started as a more traditional VAR in 1985 before taking on the task of remotely managing its clients’ IT systems in 1997. The company’s broad range of services (managing networks, security, email, and desktop and mobile devices) and solutions (cloud, virtualization, network security, data back-up, virtual CTO and more) are in high demand.

“MSPs meet a critical need in the IT market, providing customized, turnkey services that allow for predictable operational expenses, effective control of expenditures, precise allocation of limited resources and convenient access to on-demand and pay-as-you-go technology,” said Robert Faletra, CEO, The Channel Company. “We congratulate the service providers of the MSP 500, who continually reinvent themselves to successfully meet their customers’ changing needs, helping businesses get the most out of their IT investments and sharpen their competitive edge.”

“We’re doing really well,” said President Gavin Livingstone, noting that 2015 was the second-best year in the company’s history (2000, in the midst of the dot-com boom, is hard to beat). Today about 70 percent of the company’s revenue is services (and just more than half is recurring revenue) while 30 percent is hardware and software.

“Demand for Bryley’s services is being driven by IT complexity, the need for end-user support, security needs and compliance requirements,” Livingstone said. “We provide dependable IT at a predictable cost while building long-term relationships with our clients.”

The MSP 500 list is featured online at


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About Bryley Systems Inc.

Bryley Systems Inc. – a Top 501 Managed IT Services Provider worldwide – proactively manages, optimizes, and secures the IT infrastructure of organizations in manufacturing, services, passenger transit, and local government. From Cloud-based to on-premise solutions, they approach each client’s needs individually, with flexible service options and custom-fit agreements. Since 1987, Bryley Systems has been providing Dependable IT at a Predictable Cost to clients throughout the continental United States.

About the Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequaled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace.

Winner of our monthly Service-Ticket Survey drawing

Monthly, we select a winner from all respondents to our service-ticket surveys. Congratulations to SA of LPH, our survey-response winner from last month.

Our winner received a $10 gift certificate, compliments of Bryley Systems.

Cathy Livingstone recognized at Annual Meeting

Cathy Livingstone, co-owner at Bryley Systems, was recognized at the Worcester County Food Bank (WCFB) Annual Meeting as a member of the Board of Directors at the WCFB.

Cathy Livingstone is recognized at WCFB

Winner of our CMBE raffle

Winner of our CMBE raffle

We held a raffle at our booth at the Central Mass. Business Expo (CMBE) in Worcester on November 5th. Richard Tienhaara II (pictured below), from Aaron Industries Corp., won the prize; a Runtastic fitness-tracking bracelet.

Winner of Bryley's 2015 CMBE Raffle

Bryley Systems introduces Joan Lunman, Internal Systems Advocate

Bryley Systems introduces Joan Lunman, Internal Systems Advocate

Bryley Systems is pleased to announce that Joan Lunman has joined the company as Internal Systems Advocate.  She has over 10-years of experience in the IT Service industry, having most recently worked at TAB Computer Systems Inc. in East Hartford, CT.

Joan has an excellent understanding of day-to-day operations as well as the functions of ConnectWise, the leading, IT-oriented, Professional Services Automation tool used at Bryley Systems and many other firms.

Joan has a BA from Potsdam State University in Potsdam, NY.

Profile Picture of Joan Lunman


Dana Biello joins Bryley Systems

Dana Biello is an experienced IT professional with a solid technical background deploying, troubleshooting, and supporting Microsoft Windows desktop computers and Microsoft Office applications.  She has held technical positions as an IT Specialist at Patriot Ambulance and at MarketOne International, supporting the end-users at both organizations while maintaining a successful track record of completing IT projects on-time and on-budget.

Dana will work within the technical-services team providing both remote and onsite support to our clients.

Dana Biello Profile Pic

Garin Livingstone advances to Project Manager

Garin Livingstone, a member of Bryley Systems’ technical-services team since 2008, has been promoted to Project Manager.

In this new role, Garin will focus on project management, from proposal generation through deployment, training, and documentation.  Garin will also support the Business Development team and will address the continuing development of Bryley’s Managed IT Services and Cloud Services.

Garin’s attention to detail, technical knowledge, and product knowledge, along with excellent client-service skills, were instrumental in this change.

Photo of Garin Livingstone