Bryley Systems introduces Joan Lunman, Internal Systems Advocate

Bryley Systems introduces Joan Lunman, Internal Systems Advocate

Bryley Systems is pleased to announce that Joan Lunman has joined the company as Internal Systems Advocate.  She has over 10-years of experience in the IT Service industry, having most recently worked at TAB Computer Systems Inc. in East Hartford, CT.

Joan has an excellent understanding of day-to-day operations as well as the functions of ConnectWise, the leading, IT-oriented, Professional Services Automation tool used at Bryley Systems and many other firms.

Joan has a BA from Potsdam State University in Potsdam, NY.

Profile Picture of Joan Lunman


Dana Biello joins Bryley Systems

Dana Biello is an experienced IT professional with a solid technical background deploying, troubleshooting, and supporting Microsoft Windows desktop computers and Microsoft Office applications.  She has held technical positions as an IT Specialist at Patriot Ambulance and at MarketOne International, supporting the end-users at both organizations while maintaining a successful track record of completing IT projects on-time and on-budget.

Dana will work within the technical-services team providing both remote and onsite support to our clients.

Dana Biello Profile Pic

Garin Livingstone advances to Project Manager

Garin Livingstone, a member of Bryley Systems’ technical-services team since 2008, has been promoted to Project Manager.

In this new role, Garin will focus on project management, from proposal generation through deployment, training, and documentation.  Garin will also support the Business Development team and will address the continuing development of Bryley’s Managed IT Services and Cloud Services.

Garin’s attention to detail, technical knowledge, and product knowledge, along with excellent client-service skills, were instrumental in this change.

Photo of Garin Livingstone

Bryley Systems acquires Managed IT Services clients from Baesis, Inc.

Baesis, Inc. is a growing, Northborough, MA-based company (since 2007) providing ERP solutions to organizations throughout the USA; they are one of the largest Sage Software, Inc. and JobOps partner-resellers in the country.

Bryley Systems Inc. is a growing, Hudson, MA-based company (since 1987) providing Managed IT Services to clients throughout central New England; they have been ranked in the top 500 Managed IT Service Providers (MSPs) worldwide for the second straight year.

Acquisition facts:

  • Baesis is focusing on its core practice of ERP deployments, which it is expanding nationwide with offices in Massachusetts, Connecticut, New York, and Kansas.
  • To facilitate this growth, Baesis divested its Managed IT Services practice and clients to Bryley Systems.
  • Bryley Systems acquired 24 Managed IT Services clients from Baesis in 2015.
  • Bryley Systems will support these 24 clients under its Managed IT programs.


Contact information:

Baesis, Inc.

Frank Leonard, President



Bryley Systems Inc.

Gavin Livingstone, President


Winner of our monthly Service-Ticket Survey drawing

Monthly, we select a winner from all respondents to our service-ticket surveys.  Congratulations to DG of FC, our survey-response winner from last month.

Our winner received a $10 gift certificate, compliments of Bryley Systems.

Livingstones participate as judges at the STEM Expo at Marlboro High School

The June 12th STEM (Science, Technology, Engineering and Mathematics) Expo at Marlboro High School featured interdisciplinary-team research projects on “Going Green at Marlborough High School” (9th graders) and “How to Reach and Colonize Mars” (10th graders).  These research projects were the culmination of a semester of intense, independent, original research.

About 40 professionals from different companies, including Cathy and Gavin Livingstone of Bryley Systems, judged these works based on understanding, originality, and presentation.

Roy Pacitto achieves 20 years at Bryley Systems

Yes, Roy Pacitto, Director of Business Development, has made it through 20 years.

Roy started with Bryley Systems on May 22nd, 1995.  He initially provided service dispatch and management, but quickly moved to business development, where, over the years, he has transformed this group into a tightly-knit team.

Congratulations, Roy:  We’re looking forward to another 20!



Winner of the FourStar Connections case-study contest

AS of Preserve, Inc. won our Fourstar Connections case-study contest; she correctly answered the three questions, submitted her entry online, and won a $25 VISA gift-card.

Penton Technology Names Bryley Systems Inc. to the MSPmentor 501 Global Edition for the Second Consecutive Year

8th Annual Report Identifies
World’s Top 501 Managed IT Service Providers

March 26, 2015: Bryley Systems™ has appeared on Penton Technology’s eighth-annual MSPmentor 501 Global Edition, a distinguished list and report identifying the world’s top 501 Managed IT Service Providers (MSPs). The complete 501 list is available at MSPmentor.

“We are thrilled and honored to be recognized, for the second year in a row, as one of the top 501 Managed IT Service Providers in the world!” said Gavin Livingstone, President, Bryley Systems. “All of the credit belongs to the Bryley team, a dedicated group of long-term employees who work together to meet the IT needs of our clients.”

Each year, MSPmentor gathers information for its annual rankings through the participation of MSPs and IT service providers in our annual survey. The survey was conducted from December 2014 through January 2015. Rankings are based Penton Technology’s unique criteria for MSPs such as annual recurring revenues, total revenues and more.

“We want to congratulate Bryley Systems and look forward to covering their growth strategies in the year ahead,” said Marcia Parker, Executive Director, Penton Technology Group.

This year the top MSPmentor 501 companies recorded higher recurring revenues than ever before. Combined, the total annual recurring revenues for all of MSPmentor 501 2015 companies reached a record high of $3.95 billion in 2014, up 26.5% year over year.

“Thank you to all the companies who participated in this year’s MSPmentor 501 survey, and congratulations to the companies that ranked on our 501 list, our regional lists and our Small Business list,” said Jessica Davis, Editor in Chief of MSPmentor and Executive Editor at Penton Technology.

MSPmentor, produced by Penton Technology, is the ultimate guide to managed IT services. MSPmentor features the industry’s top-ranked blog, research, Channel Expert Hour Webcasts and FastChat videos. It is the number one online media destination for Managed IT Service Providers in the world.



Bryley Systems is a full-service partner, fulfilling the information technology needs of their clients, throughout central New England since 1987.  Their certified engineers and account executives, guided by seasoned management, approach each client’s requirements individually, combining brand-name equipment and software with flexible service options and custom-fit agreements.

Bryley Systems’ team-based approach is technically oriented, from sales through delivery, to ensure the highest level of client satisfaction.

Dependable IT at a Predictable Cost™


Gavin Livingstone


Gavin & HHR

Gavin Livingstone, President, Bryley Systems


About Penton

Penton drives performance for more than 16 million professionals each and every day. They rely on us to deliver: Insights, information & workflow tools to inform critical business decisions; networking & community to engage them with industry peers & partners; and data & marketing services to advance their business performance & deliver ROI.

Penton is a growth company with a track record of strong performance and success and is backed by its co-owners: MidOcean Partners and U.S. Equity Partners II, an investment fund sponsored by Wasserstein & Co., LP.

For additional information on the company and its businesses, visit

Media Contact:

Jessica Davis

Editor in Chief,

Join us at the Corridor-9 Business Expo

The Corridor 9 (Chamber of Commerce) Business Expo will be held on Thursday, April 2nd, at the Doubletree Hotel on 5400 Computer Drive in Westboro from 4pm until early evening.  Admission is free.  Register at

Bryley Systems will be exhibiting in Booth 62.