The Bryley Agent enables our proactive processes and remote support. It is a tool used to support our Premier Clients. Please call 978.562.6077 to deploy a Bryley Agent.
Use Bryley’s Live Updates page to view the current status of Bryley’s systems. This page can help you understand whether problems you may encounter are due to system updates or routine maintenance or are not systems-related.
Scheduled, after-hours support (weekdays after 5:00 PM Eastern Time, weekends, and Bryley Systems holidays) is available upon request at an additional charge.
For emergency, after-hours support call 978.562.6077, select option 1, and follow the prompts to alert the on-call technician.
Clients of Bryley Systems with service agreements that include 24/7 coverage receive prioritized, after-hours emergency response without additional charge.
NOTE: For prompt attention in the event of an emergency, please CALL the emergency-support number and follow the after-hours support procedure.
Please DO NOT email or submit tickets online, since these options may not receive prompt attention.
Charges may apply based on your agreement.
Bryley CSP Basic and Pro for Network Infrastructure
Within four hours.
Same Day, as the situation requires
Within four hours.
Same Day, as the situation requires
Response to non-critical issues
Within eight hours.
Same Day, as the situation requires
Within eight hours.
Same Day, as the situation requires
Performance optimization
Included
Included
Security optimization
Included
Included
Monitoring and alerts
Included
Included
File and patch updates
Included
Included
Reporting
Included
Included
Administration
Included
Included
Reliability optimization
Partial
Included
Software issues
Partial
Included
Hardware issues
Partial
Included
Network issues
Partial
Included
PC imaging
Included
On-site response
Included
CSP User, our highest-level offering, covers the User’s tech issues, as well as their specified-for-coverage devices capable of running Bryley’s secure monitoring and security software (most Windows and Mac endpoints are eligible).