Another Annoying Robocall. Help!

How many times have you answered your phone only to hear a recorded message instead of a live person?  It’s annoying, it’s illegal and it’s known as a robocall.  “The FTC has seen a significant increase in the number of illegal robocalls because internet-powered phone systems have made it inexpensive and easy for scammers to make illegal calls from anywhere in the world, and to hide from law enforcement by displaying fake caller ID information.

To date, the FTC has brought more than a hundred lawsuits against over 600 companies and individuals responsible for billions of illegal robocalls and other Do Not Call violations.

The FTC also is leading several initiatives to develop technology-based solutions. Those initiatives include a series of robocall contests that challenge tech gurus to design tools that block robocalls and help investigators track down and stop robocallers. They are also encouraging industry efforts to combat caller ID spoofing. Here’s the FTC’s game plan to combat robocalls:

  • continue aggressive law enforcement
  • build better tools for investigating robocalls
  • coordinate with law enforcement, industry, and other stakeholders
  • stimulate and pursue technological solutions

There are options for blocking robocalls and other unwanted calls.

Mobile Apps.  Call blocking apps let you create blacklists – lists of numbers to block from calling your cell phone. Many of these apps also create their own blacklist databases from numbers that have received significant consumer complaints and some even use complaints to the FTC as a source.  They also let you create whitelists – numbers to allow – that are broader than just your personal contacts.

Some mobile apps let you choose which types of calls you want to block. For example, you might block all calls except contacts, or all calls except your contacts and numbers on a whitelist that you have created. Some apps offer additional features: reverse call look up, providing data on incoming numbers (like community-based reviews or data about the number from a search engine), blocking unwanted texts, logging the number of calls received from a number, and silent ringers for unknown callers. Some mobile apps give you choices about how to respond to an incoming call. For example, you can send a prewritten text message to the caller or file a complaint with the Federal Trade Commission. And some apps let you block calls based on the geographic location or area code of the incoming call.

Many call-blocking apps are free or only cost a few dollars. However, some apps may upload your contact information, along with information about what numbers you call or call you. The app’s privacy policy should explain how it gets and uses your information.

Features Built Into Your Mobile Phone.  Many mobile phones come equipped with features built into the device that can block calls from specific numbers. These features can let consumers block specific contacts, identify unwanted incoming calls for future blocking, and set “do not disturb” hours. You must manage these lists on your own, and the device may limit the number of calls you can block.  Since these features are built into the phone’s operating system or come pre-installed, you may not need to download an app unless you want some more sophisticated features, like tapping into a database of blacklisted numbers.

Cloud-Based Services.  Cloud-based services can block unwanted calls for mobile phone lines or phone lines that operate over the internet, like phone service provided by a cable company. Your carrier may give you information about a cloud-based service operated by another company. The service might be a mobile app or a service that requires you to register your phone line. Cloud-based services reside on large, shared computer systems that can collect data from lots of users and use it to build crowd-sourced blacklists.  These services rely on accessing your call data to add to their databases. Some cloud-based services and mobile apps require all calls to be routed through their service, where they are instantly analyzed.  You may have choices about how unwanted calls are handled – for example, they might ring silently, go straight to a separate voicemail, or go to a spam folder. Some cloud-based services are free and some charge a monthly fee.

Call-Blocking Devices.  Devices that block unwanted calls can be installed directly on a home phone. Some devices use blacklist databases of known spam numbers and allow you to add additional numbers to be blocked. Other blocking devices rely on you to manually create and update your own blacklist. Some devices divert the call after one ring, and some show a blinking light when an unwanted call comes in. Other devices connect the unwanted caller to a recording with options that allow legitimate callers who were mistakenly blacklisted to ring through.

Some devices rely on a whitelist that limits incoming calls to approved numbers.  Some also allow you to set up “do not disturb” hours. You’ll have to pay to buy a call-blocking device, and not all devices work on all types of home phones and carriers.

Carrier Services.  You may consider using services provided by your phone service carrier. Carriers typically have solutions for all phones – landline, cable, internet and mobile devices. Many carriers allow you to block between 10-30 numbers, but you are responsible for identifying the numbers to block. Robocallers frequently shift the numbers they use, so the robocaller may still be able to get through by changing the number they use.

 

Many carriers also allow you to block calls from anonymous callers – those who prevent their phone number from appearing on a CallerID device, or whose number shows up as “ANONYMOUS” or “PRIVATE.” But robocallers often show fake numbers on your CallerID. Some carriers also offer services that allow you to block calls or divert them to voicemail for periods of time. This lets you set up quiet or “do not disturb” hours.”1

Some carriers provide these services for free; others charge a fee. You can check your carrier’s website or call customer service for more information.

Reference:
The Federal Trade Commission (FTC) is the nation’s consumer protection agency.
Federal Trade Commission, Privacy, Identity and Online Security.

30th Anniversary Open House Photos

We had a wonderful time introducing everyone to our new location at 200 Union St. Clinton, MA. Don’t miss these excellent photos taken during the event by Andy Weigl.

End-Of-Life Hardware – Retire or Not Retire?

Many IT departments have processes to keep costs under control and systems running smoothly. However, most organizations fail to adequately plan and properly manage the end-of-life (EOL) transition for routers, firewalls, switches and other critical network infrastructure. A device that is fully depreciated does not yield cost savings – these devices actually represent potentially higher costs due to non-compliance, chance of failure and lack of adequate support.

There are many reasons why organizations do not proactively manage EOL network assets. Two of the most common reasons include:

  1. Reluctance to spend money and time on something that is working
  2. Insufficient resources to prioritize the task of managing network assets

However, underlying risks and costs exist if you do not establish and follow a well-defined process to transition EOL devices out of your network.  Operating legacy hardware poses a significant risk and higher operating cost due to the following reasons:

  • Regulatory non-compliance
  • Excessive support costs
  • Decreased productivity
  • Business disruption

Regulatory Non-compliance:  Non-conformance costs will become an issue if the device is unable to achieve control objectives defined by your policies. This may be due to a lack of technical capability or because the device is no longer able to receive updates that address security vulnerabilities.

Excessive Support Costs:  The primary reason for increasing support costs are due to vendor end-of-sale and EOL policies. As a device approaches EOL, the support services can become more expensive. Failure to secure or renew a maintenance agreement before critical EOL dates expire will prevent you from receiving vendor technical support and maintenance upgrades. Therefore you may be forced to develop or maintain more expensive in-house skills or contract externally for those needed services.

Decreased Productivity:  IT technology is a significant business productivity driver. Therefore when new IT technologies are not adopted and utilized, then opportunity costs may negatively affect bottom-line financial performance. This is also a problem when the organization wants to expand service only to discover that the underlying infrastructure won’t support the business requirements because it is no longer supported. This discovery then forces unplanned expenditures and cost overruns.

Business Disruption:  This risk often produces a broad spectrum of affects caused by catastrophic device failure and often leads to business disruption and accompanying lost revenue and/or brand damage. These problems are amplified when remediating a legacy device consumes even more time because spares cannot be located or the replacement device requires extensive install and configuration effort.

Tracking EOL devices can be difficult because of the challenge to effectively manage, track and verify the information.

  • There is no pattern for how long a vendor will keep a product in market or when they will issue an EOL announcement.  Therefore, you simply can’t perform this research annually (without the likelihood of missing several announcements throughout the year). Vendors make it your responsibility to watch for these announcements. If you miss any announcement then you will miss out on important transition dates and options.
  • Vendors often communicate end-of-sales/end-of-life announcements according to a product series as opposed to a specific model or part number. Therefore an EOL announcement may, or may not, apply to your specific device.  Tracking EOL dates takes time because you have to carefully read each applicable announcement and determine how it applies to your equipment.
  • It is very important to have an accurate inventory of your devices, including serial numbers, part numbers, etc.
  • All of this data has to be well integrated with management, and if it’s not part of your network management system, it will require more effort to properly manage all of this data.

If you don’t have an internal system for tracking this information, your managed service provider should be tracking this for you.  Any organization running EOL technology faces many unknown and potentially costly challenges. It’s important to work with a firm that has vast experience and expertise in helping organizations transition to newer technology.

Rely on Bryley Systems as your trusted partner to assist your organization properly phase out EOL technology and adopt new technologies, so that your IT functions are operating at its maximum potential.  Contact us at 978-562-6077, or by email at ITExperts@Bryley.com to learn more. We are here to help.

My Software Has Reached End of Life. Now What?

When software reaches end of life (EOL), all of a sudden you find yourself wondering what impact will this have on our organization?  Take a moment to understand what vulnerabilities may be at hand and what are some best practices for planning ahead.

Never just ignore EOL timelines because there are some risks to be concerned about.

EOL Software Dangers:

  • Security vulnerabilities: When using software that’s no longer supported, computers become a gateway for malware.  When vulnerabilities are no longer patched, it leaves the door wide open for hackers.
  • Software incompatibility:  New applications are optimized for the most recent operating systems. That means when using EOL operating systems, you can’t upgrade to the latest and greatest, so you’ll have to hold onto legacy applications which are likely also EOL, or soon to be.  When the legacy applications come to their EOL, they are extremely difficult to migrate onto new infrastructure, costing your business time and money.
  • Poor performance and reliability: Chances are, if you’re still running legacy apps or old versions of Windows, then you have some aging servers and workstations too.  This will add to your risk because these likely out-of-warranty devices are prone to breaking down. Consider the downtime alone could be more costly than an overdue upgrade.
  • High operating costs: If technology is out-of-date or out-of-warranty, both cost and downtime are magnified when a failure occurs.  Your organization can’t afford a mission-critical app failing, and trying to maintain and bug-fix any post-EOL software can be very expensive.
  • Compliance issues: Regulated industries like healthcare and e-commerce deal with lots of sensitive customer data. Entrusting your critical information to a decade-old OS or an insecure application?  In addition to security lapses, it could result in big fines, company shutdowns, or more legal issues that could ruin your organization.

There is no bulletproof way to run EOL software.  Security, compatibility and compliance are all challenges with EOL software.

 

What are some best practices to plan ahead?

  1. Define business service management requirements:   Identify nice-to-have capabilities desired for incident management, service level assurance, problem resolution, change management, configuration management, self-service options, and integration requirements.
  2. Evaluate needs:  Focus on options that will enhance profit, ease business operations, increase revenue and reduce company operational costs. Know what you are looking for and what you want to do for an EOL replacement.
  3. Focus on processes for operations:   Identify service management processes that are unique to your business when considering vendors and purchases.
  4. Leverage modern technology:  A good objective in EOL replacement is to apply the benefits of newer technology to resolve the most obvious pain points in your IT management organization. Investing in the latest software is great, but being mindful about outdated operating systems is even better.

EOL software poses a large risk to organizations every day.  With an adequate understanding of the risks involved, advanced planning, and help from Bryley Systems, you can identify and migrate away from EOL software.  Contact us at 978.562.6077, or by email at ITExperts@Bryley.com to learn more. We are here to help.

High Tech Gadgets to Travel With

Summer is here.  Everyone is eager to plan those well-deserved long weekend trips and vacations.  Here are some trendy, cutting edge and fun gadgets that may come in handy as you head out on your next adventure.

Interested in taking high quality photos and videos on the go?

If you’re taking that dream vacation and want the perfect shot, you may be interested in Selfly.  It has a detachable, universal drone living in its 9mm phone case, which allows you to take photos on its 13mp camera and even film 1080p/60fps videos. If you’re looking for that flawless hands-free travel shot, this easy-to-carry camera can help you capture those memorable moments.

Are you a social media user?

Perhaps you would like to spice up your Facebook page or record some fun videos of that day trip with the family. The Insta360 Nano Camera brings you to a whole new world for video.  Take 360-degree photos and videos by simply plugging the device right into your iPhone or using it as an independent camera. Regardless of how you choose to film, capturing the world around you in 4K is remarkable.

Travel to Europe without the language barrier.

Overseas travel and immersing yourself in unfamiliar territory can be exciting but language barriers can be confusing.  Remove the fear of not speaking a different language by taking along Travis the Translator.  Travis is a small handheld device that can interpret 60 languages when it is connected to a Wi-Fi via a SIM card, and 20 languages in offline mode.

Planning a cross country drive?  Taking a cruise?  Flying somewhere?   For those who get motion sick, you may think about the Reliefband, which is a high tech wristband that uses electric pulses to regulate and reduce that awful feeling of nausea associated with motion sickness.

Recharge your mobile phone with iOttie. These safe and stylish fast charging solutions offer wireless charging cases and mounts for cars, bicycles, and tabletops.  Belkin also offers wireless chargers.  Even though this technology isn’t brand new, its wider spread implementation is.  Using QI-certified pads, the energetic technology can deliver a charge to your QI-enabled smartphone (including newer models of iPhone and Samsung) by simply having the phone placed on top of the pad. And there’s a bonus – for phones with lightweight cases, there’s no need to “disrobe” to make the connection.

Planning your next getaway is just half the fun.  Traveling with handy technology will help your trip be more enjoyable.

 

Refund and Recovery Scams

The following information was posted by the FTC on their website.

Scam artists buy and sell “sucker lists” with the names of people who already have lost money to fraudulent promotions. These crooks may call you promising to recover the money you lost or the prize or merchandise you never received — for a fee in advance. That’s against the law. Under the Telemarketing Sales Rule, they cannot ask for — or accept — payment until seven business days after they deliver the money or other item they recovered to you.

How the Scams Work

Many consumers might not know that they have been scammed by a bogus prize promotion, phony charity drive, fraudulent business opportunity or other scam. But if you have unknowingly paid money to such a scam, chances are your name is on a “sucker list.” That list may include your address, phone numbers, and other information, like how much money you’ve spent responding to phony offers. Dishonest promoters buy and sell “sucker lists” on the theory that people who have been deceived once have a high likelihood of being scammed again.

These scammers lie when they promise that, for a fee or a donation to a specific charity, they will recover the money you lost, or the prize or product you never received. They use a variety of lies to add credibility to their pitch: some claim to represent companies or government agencies; some say they’re holding money for you; and others offer to file necessary complaint paperwork with government agencies on your behalf. Still others claim they can get your name at the top of a list for victim reimbursement.

The Federal Trade Commission (FTC), the nation’s consumer protection agency, says claims like these often are false. Although some federal and local government agencies and consumer organizations help people who have lost money, they don’t charge a fee. Nor do they guarantee to get your money back, or give special preference to anyone who files a formal complaint.

Seeing Through a Recovery Scam

Here are some tips to help you avoid losing money to a recovery scam:

Don’t give money or your bank or credit card account number to anyone who calls offering to recover money, merchandise, or prizes you never received if the caller says you have to pay a fee in advance. Under the Telemarketing Sales Rule, it’s against the law for someone to request or receive payment from you until seven business days after you have the money or other item in hand.

If someone claims to represent a government agency that will recover your lost money, merchandise, or prizes for a fee or a donation to a charity, report them immediately to the FTC. National, state, and local consumer protection agencies and nonprofit organizations do not charge for their services.

Before you use any company to recover either money or a prize, ask what specific services the company provides and the cost of each service. Check out the company with local government law enforcement and consumer agencies; ask whether other people have registered complaints about the business. You also can enter the company name into an online search engine to look for complaints.1

 

If you get a call like this, hang up, and report it:   ftc.gov/complaint.

 

Reference:

1. Reprinted:  The Federal Trade Commission (FTC) is the nation’s consumer protection agency. The FTC works to prevent fraudulent, deceptive and unfair business practices in the marketplace.

Federal Trade Commission, Consumer Information

Bryley Systems attends the Second Annual Clinton Business Forum

The North Central Massachusetts Chamber of Commerce partnered with the Town of Clinton; Clinton Public Schools; and UMass Memorial HealthAlliance-Clinton Hospital to host the Second Annual Clinton Business Forum on Wednesday, June 20, 2018.

Ms. Livingstone is a member of the 2018 Clinton Downtown Steering Committee and both she and her husband Gavin are excited about the future improvements that are planned for Clinton’s downtown. “We bought the 200 Union Street property this past November to relocate our Managed IT/Cloud services company,” stated Ms. Livingstone. “We love Clinton. It has so much to offer and is a great location for our employees to enjoy all the benefits.”

This year’s forum took place at the Clinton Campus of UMass Memorial HealthAlliance-Clinton Hospital located at 201 Highland Street in Clinton.  It was a great opportunity for local business owners, public officials and community leaders to connect as well as learn more about future happenings in the Town of Clinton, upcoming events, available resources, and how businesses can be more actively involved.

Bryley Systems Inc. Ranked Among Top 501 Global Managed IT Service Providers by Channel Futures

MSP 501 Identifies World’s Most Forward-Thinking MSPs & Leading Trends in Managed IT Services

July 9, 2018: Bryley Systems ranks among the world’s 501 most strategic and innovative managed IT service providers (MSPs), according to Channel Futures MSP 501 Worldwide Company Rankings.

The MSP 501 is the first, largest and most comprehensive ranking of managed IT service providers worldwide. This year Channel Futures received a record number of submissions. Applications poured in from Europe, Asia, South America and beyond.

As it has for the last three years, Channel Futures teamed with Clarity Channel Advisors to evaluate these progressive and forward-leaning companies. MSPs were ranked according to our unique methodology, which recognizes that not all revenue streams are created equal. We weighted revenue figures according to how well the applicant’s business strategy anticipates trends in the fast-evolving channel ecosystem.

“We are honored to be named a winner of the MSP 501 for the fifth consecutive year.” said Gavin Livingstone, President and CEO, Bryley Systems. “It is a great honor and demonstrates our dedication to remain one of the top providers of managed IT services worldwide.  We look forward to continuing to provide excellent service to our clients.”

Channel Futures is pleased to honor Bryley Systems.

“This year’s applicant pool was the largest and most diverse in the history of the survey, and our winners represent the health and progressivity of the managed IT services market,” says Kris Blackmon, Channel Futures content director and editor of the MSP 501. “They’re growing their revenue, expanding their customer influence and exploring new technology that will propel them for years to come.”

The full MSP 501 report, available this fall, will leverage applicant responses, interviews and historical data to identify business and technology trends in the IT channel. Highlights will include:

  • Revenue growth and business models
  • Hiring trends and workforce dynamics
  • Business strategies
  • Service deliverables
  • Business tools and automation investments

 

Background

The 2018 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from Feb. 28 through May 31, 2018. The MSP 501 list recognizes top managed IT service providers based on metrics including recurring revenue, growth and other factors.

About Bryley Systems

Bryley Systems proactively manages, optimizes, and secures the IT infrastructure of organizations in manufacturing, business services, passenger transit, and local government. From Cloud-based to on premise solutions, they approach each client’s needs individually, with flexible service options and custom-fit agreements.  Since 1987, Bryley Systems has been providing Dependable IT at a Predictable Cost to clients throughout the continental United States.

 

About Informa

Channel Futures, Channel Partners Online, Channel Partners Conference & Expo and Channel Partners Evolution are part of Informa, the international business intelligence, academic publishing, knowledge and events group. Informa serves commercial, professional and academic communities, helping them connect and learn, and creating and providing access to content and intelligence that helps people and businesses work smarter and make better decisions faster.

Informa has over 10,000 colleagues in more than 20 countries and a presence in all major geographies. It is listed on the London Stock Exchange and is a member of the FTSE 100.

July 8, 2018 – Math 2.0 Day

The world runs on numbers and mathematics. Without mathematics, we would not have buildings or cars or airplanes or the TV or even the device you are reading this on.

Indeed, math is the basis of almost all science and technology. This unofficial holiday is thought to have been created in 2009 and is a celebration of math and technology.

It brings together mathematicians, innovators, educators, and policy makers around the world and aims to raise awareness about the importance of math literacy and education, both at the school and college level.

 

How to Celebrate?

  • Spend the day solving some mathematical problems and telling math jokes.
  • Many companies and universities organize Math 2.0 events. Attend one of these events and learn more about the intersection of mathematics and technology.

Did You Know…

…that the word mathematics comes from the Greek word, máthēma, which means knowledge or to learn?

 

If you are a mathematical genius, a technology guru, or just want to laugh about those memories of school days gone by and the dreaded math class, get out and celebrate July 8th!  It’s Math 2.0 Day!

How to Dispose of Your Old Cell Phone

If you purchased or received a new smartphone recently, you may be wondering what to do with your previous phone. Only about 10% of our mobile devices are properly recycled. Where do they go? Many remain hidden in a desk drawer or some other forgotten place. More often, they find their way into the trash and end up in landfills. If you aren’t sure about what to do with your now old cell phone, don’t toss it.

“Why Recycle Old Cell Phones?  Basically, cell phones contain toxic metals – such as lead, mercury, arsenic and cadmium, all of which have the tendency to pollute the environment and affect human health. When you dispose your old cell phone in the garbage bin, through which it is sent to landfills, the toxic metals in it come in contact with soil, and pollute it. The problem is not just restricted to this, as these metals also have the tendency to pollute ground water sources and eventually harm humans. Instead, when you opt for cell phone recycling, these metals are extracted and reused as a result of which they do not contaminate the environment. More importantly, reusing these metals will also reduce the need of mining them.”1

What Should I Do Before I Recycle or Donate My Cell Phone?

  1. Make sure the account has been deactivated and all bills have been fully paid.
  2. Remove the SIM card (if there is one).
  3. Clear all personal information.

To do this, you want to delete all photos, messages, contacts and personal files. Recycle My Cell has a tool that allows you to select your phone’s manufacturer and model and provides detailed instructions on how to clear your specific device of all personal information.

Donate.  There are many charities that accept old cell phones as donations. There are many agencies who specialize in pairing people in need with donated phones. You can choose to drop off the phone in person or save some time and simply mail the phone in. Choose an organization in your area and support a good cause with this great way to recycle your cell phone.  Cell Phones for Soldiers is just one example of an organization that will benefit by your donation. Recycling for Charities also offers some additional suggestions, and an FAQ guide.

Give it to a Family Member or Friend.  If you have already given your older phone to a family member or friend, that’s a great way to recycle. Teenagers, grandparents, or other family members may really benefit from having a phone you’re personally acquainted with. This could be a great gift for those looking for their first phone or those who need a cell for convenience only.  Ask around in the neighborhood where you live – perhaps a neighbor will know a person in need.

Sell It.  Are you looking for some extra cash to use on holiday gifts? Why not sell your old cell phone? There are several websites that offer buy back services for cell phones. By using these sites, you’ll include a middle man in the equation and you’ll lose a portion of the money to pay for the service. You can also sell the phone yourself on a site like eBay or Craig’s List. It might take a little longer, but if you choose this option, you’ll get to keep all of the profit. The newer your phone, the more money you’ll make by selling it.

EPA – Electronics Donation and Recycling Guide:  Click Here to for helpful advice and a list of where you can donate your used cell phone.

How will you choose to recycle your cell phone? Don’t let it take up space in your home. Find the way that works best for you and cross the task off of your to do list.

References:

https://www.epa.gov/
https://www.cellphonesforsoldiers.com/
1 https://helpsavenature.com/how-to-recycle-cell-phones