Cryptojacking: Are you funding cybercrime without even knowing?

In 2017 we saw cybercriminals adopt a whole new approach to generating value from malware. Rather than stealing information or encrypting a victim’s files and demanding a ransom, cybercriminals started discretely hijacking computer systems and using them to generate cryptocurrency. In 2018, cryptojacking became one of the most prevalent forms of malware on the internet. The question to ask yourself in 2019 is “can I spot such an attack and, if I can, what do I do about it?”

Tips to Troubleshoot Common, but Annoying Computer Problems

Just about everything requires a computer these days.  When your computer works, it’s great.  When a problem arises, the first thing to do is try not to panic.

There are many different things that could cause a problem with your computer. No matter what’s causing the issue, troubleshooting will always be a process of trial and error.  You may find yourself trying a few different approaches before you can find a solution.  Some issues are easy to fix and others may require the help from a professional, but if you decide to try to tackle it on your own here are a few tips.

  1. Write down your steps. Once you start troubleshooting, you may want to write down each step you take. This way, you’ll be able to remember exactly what you’ve done and can avoid repeating the tasks. If you end up asking other people for help, it will be much easier if they know exactly what you’ve tried already.
  2. Take notes about error messages. If your computer gives you an error message, be sure to write down as much information as possible. You may be able to use this information later to find out if other people are having the same error.
  3. Always check the cables.  It’s very easy to accidentally knock a cable out of connection, so if you’re having trouble with a specific piece of computer hardware, such as your monitor or keyboard, an easy first step is to check all related cables to make sure they’re properly connected.
  4. Restart the computer. When all else fails, restarting the computer is a good thing to try. This can solve a lot of basic issues you may experience with your computer.

Process of Elimination.  If you’re having an issue with your computer, you may be able to find out what’s wrong using the process of elimination. This means you’ll make a list of things that could be causing the problem and then test them out one by one to eliminate them. Once you’ve identified the source of your computer issue, it will be easier to find a solution.

This is just one example of an issue you might encounter while using a computer. You are trying to print, but the printer won’t print.  You have some ideas about what could be causing this, so you go through them one by one to see if you can eliminate any possible causes.

  1. First, you check the printer to see that it’s turned on and plugged in to the surge protector. It is, so that’s not the issue. Next, you check to make sure the printer’s ink cartridge still has ink and that there is paper loaded in the paper tray. If things look good in both cases, so you know the issue has nothing to do with ink or paper.
  2. Make sure the printer and computer are communicating correctly. If you recently downloaded an update to your operating system, it might interfere with the printer. But you know there haven’t been any recent updates and the printer was working yesterday, so you’ll have to look elsewhere.
  3. You check the printer’s USB cord and find that it’s not plugged in. You must have unplugged it accidentally when you plugged something else into the computer earlier. Once you plug in the USB cord, the printer starts working again. It looks like this printer issue is solved!

Simple solutions to common problems.

Sometimes, problems can be fixed using simple troubleshooting techniques, like closing and reopening the program. It’s important to try these techniques before resorting to more extreme measures. If the problem still isn’t fixed, you can try other troubleshooting methods.

Power button will not start computer.

  1. If your computer does not start, begin by checking the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet.
  2. If it is plugged into an outlet, make sure it is a working outlet. To check your outlet, you can plug in another electrical device, such as a lamp.
  3. If the computer is plugged in to a surge protector, verify that it is turned on. You may have to reset the surge protector by turning it off and then back on. You can also plug a lamp or other device into the surge protector to verify that it’s working correctly.
  4. If you are using a laptop, the battery may not be charged. Plug the AC adapter into the wall, then try to turn on the laptop. If it still doesn’t start up, you may need to wait a few minutes and try again.

An application is running slowly.

  1. Close and reopen the application.
  2. Update the application. To do this, click the Help menu and look for an option to check for Updates. If you don’t find this option, another idea is to run an online search for application updates.

An application is frozen.

Sometimes an application may become frozen. When this happens, you won’t be able to close the window or click any buttons within the application.

  1. Force quit the application. On a PC, you can press (and hold) Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard to open the Task Manager. On a Mac, press and hold Command+Option+Esc. You can then select the unresponsive application and click End task (or Force Quit on a Mac) to close it.

  1. Restart the computer. If you are unable to force quit an application, restarting your computer will close all open apps.

Slow Performance.

  1. Empty your recycle bin by right-clicking on the Recycle Bin icon (usually on the desktop) and choosing the “Empty Recycle Bin” option.
  2. Check your mail files. Remove any large attachments and delete unused mail. Images and videos take up a lot of space, so consider moving those to an external drive.
  3. Remove temporary files from your internet browser
  4. Perform a disk cleanup

Virus.

A virus is a malicious computer program that is designed to interfere with the operation of a computer program or destroy computer programs. They occur in various forms and they normally attack computers from various sources such as infected external memory modules, fake software, or the internet.

  1. Installing anti-virus software is the best way to eliminate malware and other forms of malicious computer software. However, it is important to ensure that you install an antivirus software that is compatible with your operating system and computer specifications.
  2. It is also important to routinely check for software updates. It is worth noting that the best remedy for this problem would be to avoid using infected secondary storage devices with your computer and avoid visiting websites that are likely to have viruses. This due to the fact that sometimes, the anti-virus software may degrade the performance of the computer.

The computer is frozen.

Sometimes your computer may become completely unresponsive, or frozen. When this happens, you won’t be able to click anywhere on the screen, open or close applications, or access shut-down options.

  1. (Windows only): Restart Windows Explorer. To do this, press and hold Ctrl+Alt+Delete on your keyboard to open the Task Manager. Next, locate and select Windows Explorer from the Processes tab and click Restart. You may need to click More Details at the bottom of the window to see the Processes tab.   Run a virus check when the computer goes back to its normal working condition.
  2. (Mac only): Restart Finder. To do this, press and hold Command+Option+Esc on your keyboard to open the Force Quit Applications dialog box. Next, locate and select Finder, then click Relaunch.
  3. Press and hold the Power button. The Power button is usually located on the front or side of the computer, typically indicated by the power symbol. Press and hold the Power button for 5 to 10 seconds to force the computer to shut down.
  4. If the computer still won’t shut down, you can unplug the power cable from the electrical outlet. If you’re using a laptop, you may be able to remove the battery to force the computer to turn off. Note: This solution should be your last resort after trying the other suggestions above.

Mouse or Keyboard Stops Working.

  1. If you’re using a wired mouse or keyboard, make sure it’s correctly plugged into the computer. Be sure the cord is not damaged.  If it is, replace it.
  2. If you’re using a wireless mouse or keyboard, make sure it’s turned on and that the batteries are charged.
  3. Clean the bottom of your mouse, and use compressed air to clean the keyboard.

Blue Screen of Death (BSOD).

This is a very common computer problem especially if you have installed sketchy or buggy software. The most important question to ask yourself is what did I just do before the device stopped working? If you installed a new piece of software, plugged in to new hardware, downloaded custom drivers, installed a Windows update, or changed settings, this could be the cause.  Depending on what you just did, the repair may depend on that change.

  1. If your computer is unusually hot, it could be due to running high-performance settings.  This may be the cause of BSOD.
  2. If this is the first time you’ve encountered a Blue Screen of Death on your computer, you can run your PC’s Blue Screen troubleshooter to try to diagnose the issue:
    • Open Start
    • Click Settings
    • Click Update & Security
    • Click the Troubleshoot tab
    • Click Blue Screen
    • Click Run the troubleshooter
    • Review the solutions and follow any on-screen instructions
  3. Remove any unnecessary hardware. Things like USB flash drives, Ethernet or HDMI cables, controllers, printer cables, SD cards, and so on can be removed from your computer without impacting the computer’s performance. Furthermore, flaws in hardware items such as these can trigger a BSOD and continue to trigger it until they are removed.
  4. Wait for your computer to restart. Once BSOD appears, Windows will diagnose the problem, attempt to fix whatever the issue is, and then restart. If your computer restarts like usual and doesn’t run into a Blue Screen error again, you can make some changes right from your desktop.  If the BSOD appears again while your computer is attempting to restart, check its error code. If the error code is 0x000000EF, you should immediately skip ahead to the next part. If not, try rebooting in Safe Mode.
  5. Run a virus scan. While rare, sometimes viruses can trick your computer into thinking that it’s malfunctioning, which can in turn cause the BSOD crash.  If the virus scan comes up with any malicious software, remove it immediately.
  6. If the virus scan sends software settings suggestions (e.g., battery life) to you during the scan, try implementing them. A flawed setting may cause the BSOD to appear.

No Sound.

  1. Check the volume level. Click the audio button in the top-right or bottom-right corner of the screen to make sure the sound is turned on and that the volume is up.
  2. Check the audio player controls. Many audio and video players will have their own separate audio controls. Make sure the sound is turned on and that the volume is turned up in the player.
  3. Check the cables. Make sure external speakers are plugged in, turned on, and connected to the correct audio port or a USB port. If your computer has color-coded ports, the audio output port will usually be green.
  4. Connect headphones to the computer to find out if you can hear sound through the headphones.

Blank Screen.

  1. The computer may be in Sleep mode. Click the mouse or press any key on the keyboard to wake it.
  2. Make sure the monitor is plugged in and turned on.
  3. Make sure the computer is plugged in and turned on.
  4. If you’re using a desktop, make sure the monitor cable is properly connected to the computer tower and the monitor.

If you don’t find a solution to your problem, you may need to ask a family member or friend for assistance.  You can always search the Web, look for a YouTube video or a chat line.  Keep in mind that some computer problems have simple solutions, although it may take some time to find them.

For more complex problems, more in-depth solutions may be required, such as reformatting your hard drive or reinstalling your operating system.  Call us at 978-562-6077, or email us at ITExperts@Bryley.com.  We are here to help.

Holiday Party 2018

It was the night before Christmas and we were all here
Checking e-mails, closing tickets and wishing each other good cheer
Festivities full of food and presents to swap
Here for our clients because “Bryley Rocks!”

Bryley Systems Participates in Workforce Training Program

Since being chosen as the recipient of a grant from the Massachusetts Workforce Training Fund Program (WTFP), Bryley Systems has been working closely with Dave Clough from mPOWER Associates and Sandra Kearney from GROWTHco to provide valuable training to Bryley’s staff members.

We are excited about the opportunity this training creates for Bryley systems.  So far the focus has been on effective communication and leadership skills.  As we move further into 2019, the training program shall become more targeted, focusing on individual departments and the unique skill sets required by Bryley personnel to be effective in their specific roles.

The WTFP is a state program, financed by Massachusetts businesses, designed to provide training to the Massachusetts workforce by enabling employers across the State with essential resources. The fund prioritizes projects focusing on job growth, job retention, increased skills, improved productivity and those companies that demonstrate a significant private investment in employee training.

In 2017, companies completing grants added jobs at a rate of 8.2%, as opposed to the statewide average 3.1%, and the New England average 2.7%.

This project is funded by a Workforce Training Fund grant from the Commonwealth of Massachusetts, Executive Office of Labor and Workforce Development.  The grant program is administered by Commonwealth Corporation.

Bryley Systems – A Recognized and Trusted Technology Partner Among CPA Firms

The Management of an Accounting Practice (MAP) Committee (MSCPA) recently conducted a survey about technology use at CPA firms. The survey was originated by the MSCPA for the purpose of helping firms to benchmark best practices.  Bryley Systems is featured as a recommended outsourced IT provider among CPAs, and we are proud to be a technology advocate for the CPA community.

According to the survey, 34.5% of respondents indicated that they envision their firm being in the cloud within five years.  More and more CPA firms are investing in IT and software – in fact, over 20% of those surveyed, reported that over 8% of a firm’s revenue is being spent on IT.

Bryley Systems has over 30 years of experience taking the worry off of our clients’ shoulders and effectively managing IT environments at a predictable cost.  For more information about Bryley’s full array of Managed IT Services, please contact us at 978.562.6077 or by email at ITExperts@Bryley.com. We are here to help.

Tis The Season for Porch Pirates – Don’t Let a “Would Be” Thief Ruin Your Holiday

Technology has made it very convenient to purchase just about anything and have it delivered at our doorstep. Online buying and package delivery has really become the norm for retail shopping. However, especially during the holiday season, there’s an unfortunate piece of news – “porch pirates” – those modern day thieves who steal packages from doorsteps. In a report from Package Guard, it claims that 11 million US homeowners have had packages stolen from their front door or porch in 2017, and those numbers are due to be higher by the end of this year.

The Importance of Server Maintenance

Let’s face it, servers, like any piece of hardware, will eventually need to be replaced, but in the meantime, keep it running until it’s time to replace it. Developing a checklist of the tasks that need to be done regularly can go a long way in ensuring your servers consistently perform at their best. Because servers take care of all your data, it is important to watch and properly care for them. Such maintenance involves constant monitoring and continuously analyzing how the server is functioning. Preemptive maintenance not only reduces server issues, but also may increase the longevity of your server.

Office 2019 for Windows + Mac: What are the Feature Differences?

Below is a consolidated list of features Microsoft has added to Office 2019, as published on their website.

OFFICE 2019 FOR WINDOWS FEATURES

What’s new in the Office Desktop apps for Windows in Office 2019 versus Office 2016?

Word – “Get work done easier”

  • Black theme
  • Learning tools (captions and audio descriptions)
  • Speech feature (text-to-speech)
  • Improved inking functionality
  • Accessibility improvements

Excel – “Perform better data analysis”

  • Funnel charts, 2D maps, and timelines
  • New Excel functions and connectors
  • Ability to publish Excel to PowerBI
  • PowerPivot enhancements
  • PowerQuery enhancements

PowerPoint –“Create more impactful content”

  • Zoom capabilities for ordering of slides within presentations
  • Morph transition feature
  • Ability to insert and manage Icons, SVG, and 3D models
  • Improved roaming pencil case

Outlook – “Manage email more efficiently”

  • Updated contact cards
  • Office 365 Groups (requires exchange online account)
  • @mentions
  • Focused inbox
  • Travel and delivery summary cards

What are the feature differences between Office 2019 and Office 365 for Windows?  Office 2019 is an upgrade to earlier versions of on-premises Office, including Office 2016. Office 365 is the subscription service of Office, and it will have the most creative, collaborative, intelligent, and secure features to go along with cloud connectivity. The following Office 365 features are not included in Office 2019 for Windows.

Unlocks creativity

  • Editor in Word
  • Tap in Word, PowerPoint, and Outlook
  • Designer in PowerPoint
  • Researcher in Word
  • Ideas in Excel
  • Data Types in Excel

Built for teamwork

  • Real time collaboration across Word, Excel, and PowerPoint.  Real-time collaboration is available in Office 2019 but only as part of Word 2019, and only when used in combination with SharePoint Online.
  • @mentions in Word, Excel, and PowerPoint

Integrated for simplicity

  • Shared computer licensing
  • Language packs included
  • FastTrack Options
  • Intune Integration

Intelligent security

  • ATP in Word, Excel, PowerPoint, and OneDrive for Business..  Requires Exchange Online account and ATP subscription (standalone or included in Office 365 E5).
  • Office 365 Message Encryption
  • Office Enterprise Protection**
  • Add sensitivity label in Word, Excel, PowerPoint, and Outlook.  Features coming to Office 365 ProPlus.

OFFICE 2019 FOR MAC FEATURES

What’s new with the Office Desktop apps in Office 2019 for Mac versus Office 2016 for Mac?

Word

“Get work done easier”

  • Focus Mode
  • Translator
  • Improved inking functionality
  • Customizable Office ribbons
  • Accessibility improvements

Excel

“Perform better data analysis”

  • Funnel charts, 2D maps, and timelines
  • New Excel functions (CONCAT, TEXTJOIN, IFS, SWITCH)

PowerPoint

“Create more impactful content”

  • Morph transition feature
  • Ability to insert and manage Icons, SVG, and 3D models
  • Improved roaming pencil case
  • 4K video export
  • Play in-click sequence

Outlook

“Manage email more efficiently”

  • @mentions
  • Focused inbox
  • Office 365 Groups.  Requires an Exchange Online account.
  • Travel and delivery summary cards
  • Send Later function to delay or schedule delivery of email messages
  • Read and delivery receipts
  • Email templates

What are the feature differences between Office 2019 for Mac and Office 365 for Mac?  Office 2019 is an upgrade to earlier versions of on-premises Office, including Office 2016.  Office 365 is the subscription service of Office, and it will have the most creative, collaborative, intelligent, and secure features to go along with cloud connectivity. The following Office 365 ProPlus features are not included in Office 2019 for Mac.

Unlocks creativity

  • Researcher
  • Data Types
  • Resume Assistant

Built for teamwork

  • Real time collaboration
  • @mentions in Word, Excel, and PowerPoint
  • Shared documents
  • Activity and Version History

Integrated for simplicity

  • Google calendar & contacts in Outlook
  • Online versions of applications
  • Access on any device
  • Standard .pkg installer
  • Intune and Configuration Manager integration
  • Jamf Pro Integration
  • MAU caching server

Intelligent security

  • ATP Safe Attachments.  Must have an E5 subscription or purchased a separate ATP subscription (for E1, E3, and ProPlus standalone SKUs).
  • ATP Safe Links.   Must have an E5 subscription or purchased a separate ATP subscription (for E1, E3, and ProPlus standalone SKUs).
  • ATP URL Detonation..  Must have an E5 subscription or purchased a separate ATP subscription (for E1, E3, and ProPlus standalone SKUs).
  • Information Rights Management.  Must have an Office 365 E1, E3, or E5 subscription.
  • Exchange Online Protection.  Must have an Office 365 E1, E3, or E5 subscription.

Reach out to Bryley Systems for any additional information regarding Microsoft Office 2019.  You may contact us at 978.562.6077, or at ITExperts@Bryley.com.  We are here to help.

Reference:  Reprinted: Microsoft Support. Office 2019 / FAQ. https://support.microsoft.com/en-us/help/4133312/office-2019-commercial-for-windows-and-mac-frequently-asked-questions.  Bryley is a Silver Small and Midmarket Cloud Solutions Provider.

Infographic: The Strategic CFOs Guide to Cloud Technology

The world in which many Chief Financial Officers (CFOs) operate is changing. Increasingly modern organizations are turning to their CFO for strategic leadership and insight on how best to position themselves on a competitive footing. Accordingly, the CFO of today needs a tool-set capable of supporting them in this new role.

Cloud technology offers a fantastic platform for any strategist looking for an agile and robust set of tools capable of driving their company forward into the future.

Below is an infographic which will help you start to approach the cloud from a leadership position, and begin to leverage IT as the strategic asset it can be.

Catherine Livingstone Shares the Holiday Spirit with Clinton’s Fire Department

Catherine Livingstone, co-owner of Bryley Systems, was simply admiring the lovely holiday wreaths being hung by members of the Clinton Fire Dept. Since these fellows were just outside our office, Cathy decided to take a walk outside and comment in person, on how festive the neighborhood was looking. After exchanging holiday greetings, the next thing you know, Cathy had on a firefighters jacket and struck a pose with Dewey, the department mascot!