Comprehensive Support Program

Solve most of your organization’s IT concerns with the Bryley Comprehensive Support Program (CSP)

CSP is Bryley’s Managed IT service that’s easy-to-implement with a fixed-fee for ease-of-budgeting.

Bryley CSP was designed to be both customizable today and flexible according to your needs as they evolve. CSP provides ongoing and proactive maintenance, support, administration and remediation to ensure you have a stable, highly-available, robust network.

Choose Bryley CSP to Get:

The increased uptime benefits of a proactive approach
One team to support all your networking and technology
Reliable, cost-effective and predictable support
Reduced rates on all Bryley services and products
Low-risk entry and exit

Bryley CSP Can Support Your Organization’s:

Network Infrastructure
CSP for network infrastructure includes support for cloud and on-premises servers, firewalls, routers, gateways, switches, IoT devices and similar equipment that share data among multiple endpoints.
CSP for network infrastructure is Pro level by default. (CSP Basic is mostly suitable outside Bryley’s usual New England service area.) See a features comparison chart .
Compare CSP Basic and Pro:
Pro
Basic
Pro for network infrastructure includes:
24/7/365 coverage for specified network infrastructure devices
Priority response
critical issues – within four hours
non-critical issues – within eight hours
Unlimited remote and on-site* support, as determined case-by-case
and
Same-day response, as the situation requires
^{* within Bryley’s New England service area}
Basic for network infrastructure covers devices outside Bryley’s New England service area and includes:
24/7/365 coverage for specified network infrastructure devices
Priority response
critical issues – within four hours
non-critical issues – within eight hours
Unlimited remote support
and
Same-day response, as the situation requires
Same-day response as the situation requires*
^{* within Bryley’s New England service area}
Coverage Monday through Friday 8:30 AM to 5 PM Eastern Time *
Unlimited remote support and on-site support, as the situation requires
^{* Bryley’s business hours; does not include support during Bryley’s observed holidays}
Mission-Critical Applications
Bryley acts as your technical liaison between your people and your mission-critical applications’ developer. Bryley becomes your organization’s support for the applications you specify.
Mission-Critical Applications are any that support more than one user and include programs for business operations, productivity, finance, legacy software, etc. and are not limited to Active Directory, Sharepoint, VMWare, SQL databases, Exchange Servers and relational database programs.
CSP for Mission-Critical Applications Includes:
- Pro for mission-critical applications includes:
- 24/7/365 coverage for specified applications
- Priority response; within four hours
- Unlimited remote support
- and
- Same-day, on-site response as the situation requires*
- ^{* within Bryley’s New England service area}
Basic
Pro
User
Proactive approach: designed to minimize problems and increase uptime
Reduced billing rates on non-CSP Basic-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
Single-point-of-contact for prompt service
Reliable, cost-effective and predictable network and technology support
Low-risk entry and exit
24/7/365 coverage for mission-critical applications
Fastest response-times
On-site response
Proactive approach: designed to minimize problems and increase uptime
Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
Single-point-of-contact for prompt service
Reliable, cost-effective and predictable network and technology support
Low-risk entry and exit
24/7/365 coverage for a specified user
Fastest response-times
On-site response
Covers all of a user’s specified applications
Proactive approach: designed to minimize problems and increase uptime
Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO and Security Awareness Training)
Single-point-of-contact for prompt service
Reliable, cost-effective and predictable user support
Low-risk entry and exit
Endpoints
CSP for endpoints supports workstations, laptops, desktops, mobile devices, tablets, etc. – any specified device that an end-user relies on.
- CSP for endpoints is available at three service levels: Basic and Pro or User.
- The right support for an organization’s endpoints usually comes from choosing a combination of CSP Basic and CSP Pro (these are concerned with supporting technology – see a features comparison chart ) or CSP User (to support key personnel, no matter the device they are using).
Compare CSP Basic, Pro and User:
Basic
Pro
User
Basic for endpoints is device-specific and includes:
Coverage Monday through Friday 8:30 AM to 5 PM Eastern Time*
Service response by next business day
Unlimited remote support
Windows critical patching and updating
Providing, monitoring and managing anti-virus, anti-malware and anti-spyware (includes all related software licensing)
^{* Bryley’s business hours; does not include support during Bryley’s observed holidays}
Pro for endpoints is device-specific and includes the benefits of Basic and adds:
24/7/365 coverage for specified endpoints/workstations
Priority response
critical issues – within four hours
non-critical issues – by next business day
Unlimited remote and on-site* support, as determined case-by-case
and
Same-day response as the situation requires
Backup and data recovery (BU/DR) for the devices you choose
Backup and Data Recovery for endpoints/workstations available
^{* within Bryley’s New England service area}
User supports an individual’s tech issues and designated devices with the benefits of Basic and adds:
Level 1 remote support for any of the individual’s tech issues
Coverage for all a user’s specified devices and tech issues
24/7/365 coverage
Priority response
critical issues – within four hours
non-critical issues – within eight hours
Unlimited remote and on-site* support, as determined case-by-case
and
Same-day response, as the situation requires
Enhanced support is available for the user’s specified-for-coverage devices – these devices must be able to run Bryley’s secure monitoring and security software†
Backup and Data Recovery for the individual’s endpoint(s)/workstation(s) is available
^{* within Bryley’s New England service area}
^{† includes most Windows and Mac endpoints}
Backup and Data Recovery
Backup and Data Recovery (BU/DR) with available local or cloud spin-up of servers and mission-critical applications. Endpoint (workstation) BU/DR options also available.
Bryley BU/DR secures and preserves your data – and is able to restore it quickly if there’s an attack. Importantly in Bryley’s recommended solution, it’s also a reliable, self-contained solution: a self-healing, on-premises appliance working in conjunction with secure data centers.
Bryley considers reliable, secure and available backups the most essential part of any business continuity program.
for SERVERS
for ENDPOINTS
for CLOUD SERVICES
BU/DR for Servers may include:
Compliance with 3-2-1 redundancy scheme to ensure your data’s availability:
copies on your secure server(s)
a copy on a local, encrypted appliance
copies in secure data center(s)
Full-image backup (not just documents, but the OS, application and documents with file and patch updates intact for a fast return to a working state)
1-year retention with spin-up of mission-critical VM(s) in the event of local server failure (the best plan to achieve business continuity)
or
30-day retention without spin-up capabilities
Complete data restoration process is executed by Bryley:
Situation assessment
Data restoration
Testing and documenting
Verifying your systems are working like they were before the event
Co
Your employees are not burdened with getting systems back up-and-running
Unlimited remote support
Bryley monitors your backups daily to ensure they are successful
Restore individual files, disks or hardware, at your request
Scales to match your changing storage needs
Backed-up data is secure and encrypted off-site; managed by Bryley
^{Note: sufficient internet access bandwidth is required for data transfer for BU/DR Cloud implementations}
BU/DR for Endpoints/workstations may include:
Cloud backup for laptops with 30-day retention
Higher-level backups available for desktops when Bryley BU/DR appliance is present
Full-image backup (not just documents, but the OS, application and documents with file and patch updates intact for a fast return to a working state)
Complete data restoration process is executed by Bryley:
Situation assessment
Data restoration
Testing and documenting
Verifying your systems are working like they were before the event
Co
Your employees are not burdened with getting systems back up-and-running
Unlimited remote support
Bryley monitors your backups daily to ensure they are successful
Restore individual files, disks or hardware, at your request
Scales to match your changing storage needs
Backed-up data is secure and encrypted off-site; managed by Bryley
^{Note: sufficient internet access bandwidth is required for data transfer for BU/DR Cloud implementations}
Available for Microsoft 365¹, Google Workspace, Salesforce
Backup for Cloud Services includes:
Unlimited storage
Unlimited versions
Automated daily backup
On-demand backup
Mail backup
OneDrive backup
Calendar backup
SharePoint backup
Recovery for Cloud Services includes:
Point-in-time recovery
Search-based recovery
Granular email recovery
Granular folder and file recovery
Granular calendar recovery
Cross-user recovery
Administration and Reporting includes:
Backup problems report
Immutable audit log
Individual license management
Automatic Active Directory sync
Regional data center options
^{1 for Microsoft 365, you must be using Business or Enterprise levels}
Cybersecurity
Bryley’s cybersecurity range includes:
Basic
Pro
User
Multi-Factor Authentication
File and Patch Updates
Anti-Virus, Anti-Malware, Anti-Spyware
Network Assessment
Web Content Filtering
Dark Web Monitoring
Phishing Campaigns
Advanced Email Threat Protection
Incident Response Plan
Vulnerability Assessments
Risk Assessments
CMMC Compliance Readiness
HIPAA Compliance Readiness
Penetration Testing
24/7/365 cybersecurity for specified devices
Fastest response-times
Remote support
and
Same-day, on-site response as the situation requires*
Proactive approach: designed to minimize problems and increase uptime
Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
Single-point-of-contact for prompt service
Reliable, cost-effective and predictable network and technology support
Low-risk entry and exit
^{* within Bryley’s New England service area}
24/7/365 cybersecurity coverage for a specified user; not device-specific
Fastest response-times
Remote support
and
Same-day, on-site response as the situation requires*
Covers all of a user’s devices, including laptop, desktop, phone, tablet, etc.
Proactive approach: designed to minimize problems and increase uptime
Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO and Security Awareness Training)
Single-point-of-contact for prompt service
Reliable, cost-effective and predictable user support
Low-risk entry and exit
^{* within Bryley’s New England service area}
Strategic and Custom Business Continuity Elements
Strategic and Custom Business Continuity Elements include and are not limited to:
- Bryley Virtual CTO
  - Assistance in the use of technology to achieve organizational goals
  - Strategic planning
- Custom IT needs of your organization
  - Periodic on-site technical visits
  - Compliancy-readiness, CMMC, HIPAA, more
  - Application support
- CSP for Other Business Continuity Elements is available at three service levels: Basic and Pro or User.
- The right Other Business Continuity Elements support usually comes from choosing a combination of CSP Basic and CSP Pro (these are concerned with supporting technology – see a features comparison chart ) or CSP User (to support key personnel, no matter the device they are using).
Compare CSP Basic, Pro and User:
Basic
Pro
User
Proactive approach: designed to minimize problems and increase uptime
Monday through Friday 8:30 AM to 5 PM Eastern Time
Remote only
Windows critical patching and updating
Monitoring and managing anti-virus and anti-malware
Reduced billing rates on non-CSP Basic-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
Single-point-of-contact for prompt service
Reliable, cost-effective and predictable network and technology support
Low-risk entry and exit
24/7/365 other business continuity elements for specified devices
Fastest response-times
Remote support
and
Same-day, on-site response as the situation requires*
Proactive approach: designed to minimize problems and increase uptime
Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO service and Security Awareness Training)
Single-point-of-contact for prompt service
Reliable, cost-effective and predictable network and technology support
Low-risk entry and exit
^{* within Bryley’s New England service area}
24/7/365 other business continuity elements coverage for a specified user; not device-specific
Fastest response-times
Remote support
and
Same-day, on-site response as the situation requires*
Covers all of a user’s devices, including laptop, desktop, phone, tablet, etc.
Proactive approach: designed to minimize problems and increase uptime
Reduced billing rates on non-CSP Pro-covered services (e.g. reduced costs on vCTO and Security Awareness Training)
Single-point-of-contact for prompt service
Reliable, cost-effective and predictable user support
Low-risk entry and exit
^{* within Bryley’s New England service area}

Network Infrastructure

CSP for network infrastructure includes support for servers, firewalls, routers, gateways, switches, hubs, IoT devices and similar equipment that share data among multiple endpoints.

CSP for network infrastructure is Pro level by default. (CSP Basic is mostly suitable outside Bryley’s usual New England service area.) See a features comparison chart .

Pro
Basic

Pro for network infrastructure includes:
24/7/365 coverage for specified network infrastructure devices
Priority response
- critical issues – within four hours
- non-critical issues – within eight hours
Unlimited remote and on-site* support, as determined case-by-case
and
Same-day response, as the situation requires
^{* within Bryley’s New England service area}

Basic for network infrastructure covers devices outside Bryley’s New England service area and includes:
24/7/365 coverage for specified network infrastructure devices
Priority response
- critical issues – within four hours
- non-critical issues – within eight hours
Unlimited remote support
and
Same-day response, as the situation requires
Same-day response as the situation requires*
^{* within Bryley’s New England service area}
Coverage Monday through Friday 8:30 AM to 5 PM Eastern Time *
Unlimited remote support and on-site support, as the situation requires
^{* Bryley’s business hours; does not include support during Bryley’s observed holidays}

Mission-Critical Applications

Bryley acts as your technical liaison between your people and your mission-critical applications’ developer. Bryley becomes your organization’s support for the applications you specify.

Mission-Critical Applications are any that support more than one user and include programs for business operations, productivity, finance, legacy software, etc. and are not limited to Active Directory, Sharepoint, VMWare, SQL databases, Exchange Servers and relational database programs.

CSP for Mission-Critical Applications Includes:

Pro for mission-critical applications includes:
24/7/365 coverage for specified applications
Priority response; within four hours
Unlimited remote support
and
Same-day, on-site response as the situation requires*
^{* within Bryley’s New England service area}

Endpoints

CSP for endpoints supports workstations, laptops, desktops, mobile devices, tablets, etc. – any specified device that an end-user relies on.

CSP for endpoints is available at three service levels: Basic and Pro or User.

The right support for an organization’s endpoints usually comes from choosing a combination of CSP Basic and CSP Pro (these are concerned with supporting technology – see a features comparison chart ) or CSP User (to support key personnel, no matter the device they are using).

Compare CSP Basic, Pro and User:

Basic for endpoints is device-specific and includes:
Coverage Monday through Friday 8:30 AM to 5 PM Eastern Time*
Service response by next business day
Unlimited remote support
Windows critical patching and updating
Providing, monitoring and managing anti-virus, anti-malware and anti-spyware (includes all related software licensing)
^{* Bryley’s business hours; does not include support during Bryley’s observed holidays}

Pro for endpoints is device-specific and includes the benefits of Basic and adds:
24/7/365 coverage for specified endpoints/workstations
Priority response
- critical issues – within four hours
- non-critical issues – by next business day
Unlimited remote and on-site* support, as determined case-by-case
and
Same-day response as the situation requires
Backup and data recovery (BU/DR) for the devices you choose
Backup and Data Recovery for endpoints/workstations available
^{* within Bryley’s New England service area}

User supports an individual’s tech issues and designated devices with the benefits of Basic and adds:
Level 1 remote support for any of the individual’s tech issues
Coverage for all a user’s specified devices and tech issues
24/7/365 coverage
Priority response
- critical issues – within four hours
- non-critical issues – within eight hours
Unlimited remote and on-site* support, as determined case-by-case
and
Same-day response, as the situation requires
Enhanced support is available for the user’s specified-for-coverage devices – these devices must be able to run Bryley’s secure monitoring and security software†
Backup and Data Recovery for the individual’s endpoint(s)/workstation(s) is available
^{* within Bryley’s New England service area}
^{† includes most Windows and Mac endpoints}

Backup and Data Recovery

Backup and Data Recovery (BU/DR) with available local or cloud spin-up of servers and mission-critical applications. Endpoint (workstation) BU/DR options also available.

Bryley BU/DR secures and preserves your data – and is able to restore it quickly if there’s an attack. Importantly in Bryley’s recommended solution, it’s also a reliable, self-contained solution: a self-healing, on-premises appliance working in conjunction with secure data centers.

Bryley considers reliable, secure and available backups the most essential part of any business continuity program.

[under construction]

BU/DR for SERVERS
BU/DR for ENDPOINTS

BU/DR for Servers may include:
Compliance with 3-2-1 redundancy scheme to ensure your data’s availability:
- copies on your secure server(s)
- a copy on a local, encrypted appliance
- copies in secure data center(s)
Full-image backup (not just documents, but the OS, application and documents with file and patch updates intact for a fast return to a working state)
1-year retention with spin-up of mission-critical VM(s) in the event of local server failure (the best plan to achieve business continuity)
or
30-day retention without spin-up capabilities
Complete data restoration process is executed by Bryley:
- Situation assessment
- Data restoration
- Testing and documenting
- Verifying your systems are working like they were before the event
- Co
Your employees are not burdened with getting systems back up-and-running
Unlimited remote support
Bryley monitors your backups daily to ensure they are successful
Restore individual files, disks or hardware, at your request
Scales to match your changing storage needs
Backed-up data is secure and encrypted off-site; managed by Bryley
^{Note: sufficient internet access bandwidth is required for data transfer for BU/DR Cloud implementations}

BU/DR for endpoints/workstations may include:
BU/DR cloud backup for laptops with 30-day retention
Higher-level backups available for desktops when Bryley BU/DR appliance is present
Full-image backup (not just documents, but the OS, application and documents with file and patch updates intact for a fast return to a working state)
Complete data restoration process is executed by Bryley:
- Situation assessment
- Data restoration
- Testing and documenting
- Verifying your systems are working like they were before the event
- Co
Your employees are not burdened with getting systems back up-and-running
Unlimited remote support
Bryley monitors your backups daily to ensure they are successful
Restore individual files, disks or hardware, at your request
Scales to match your changing storage needs
Backed-up data is secure and encrypted off-site; managed by Bryley
^{Note: sufficient internet access bandwidth is required for data transfer for BU/DR Cloud implementations}

Cybersecurity

[under construction]

Bryley’s cybersecurity range includes:

Strategic and Custom Business Continuity Elements

Strategic and Custom Business Continuity Elements include and are not limited to:

Bryley Virtual CTO
- Assistance in the use of technology to achieve organizational goals
- Strategic planning
Custom IT needs of your organization
- Periodic on-site technical visits
- Compliancy-readiness, CMMC, HIPAA, more
- Application support

[under construction]

Bryley Comprehensive Support Program is the core of the Bryley Business Continuity Pyramid because it provides the support a business needs to increase network stability and performance. The service is customizable to support your networked technology and key employees with multiple devices.

For more information about Bryley Comprehensive Support please complete the form, below, call 978.562.6077 or email ITExperts@Bryley.com.

Connect with a Bryley IT expert about the Bryley Comprehensive Support Program

BusContServices

Bryley Comprehensive Support Program is the umbrella Managed IT services segment of the Bryley Business Continuity Pyramid
Business continuity is the planning and process by which organizations maintain operation, not severely disrupted by a disaster or other unwanted incident.

Bryley Comprehensive Support Program At-A-Glance

Optimize network performance
Increase network uptime
Crafted to meet your needs and budget
Easily adaptable to support your changing business
See a features comparison chart

1 2 3

DON’T SETTLE FOR LESS

Get More from Your IT Partner

Call our business managed IT services department directly at (978) 547-7221 or simply fill out this form and we will get in touch with you to set up a getting-to-know-you introductory phone call.

Central MA Office

200 Union Street Clinton, MA 01510

Per-device features	Basic	Pro*	User*
Response for critical issues	By next business day. During Byley business hours (M-F 8:30-5 ET)	Within four hours. Same Day, as the situation requires	Within four hours. Same Day, as the situation requires
Response for non-critical issues	By next business day. During Byley business hours (M-F 8:30-5 ET)	Within eight hours. Same Day, as the situation requires	Within eight hours. Same Day, as the situation requires
Performance optimization	Included	Included	Included
Security optimization	Included	Included	Included
Monitoring and alerts	Included	Included	Included
File and patch updates	Included	Included	Included
Reporting	Included	Included	Included
Administration	Included	Included	Included
Reliability optimization	Partial	Included	Included
Software issues	Partial	Included	Included
Hardware issues	Partial	Included	Included
Network issues	Partial	Included	Included
PC imaging		Included	Included
On-site response		Included	Included

Per-device features	Basic	Pro*
Response to network-critical issues	Within four hours. Same Day, as the situation requires	Within four hours. Same Day, as the situation requires
Response to non-critical issues	Within eight hours. Same Day, as the situation requires	Within eight hours. Same Day, as the situation requires
Performance optimization	Included	Included
Security optimization	Included	Included
Monitoring and alerts	Included	Included
File and patch updates	Included	Included
Reporting	Included	Included
Administration	Included	Included
Reliability optimization	Partial	Included
Software issues	Partial	Included
Hardware issues	Partial	Included
Network issues	Partial	Included
PC imaging		Included
On-site response		Included

Comprehensive Support Program

Solve most of your organization’s IT concerns with the Bryley Comprehensive Support Program (CSP)

Choose Bryley CSP to Get:

Bryley CSP Can Support Your Organization’s:

Network Infrastructure

Compare CSP Basic and Pro:

Mission-Critical Applications

CSP for Mission-Critical Applications Includes:

Endpoints

Compare CSP Basic, Pro and User:

Backup and Data Recovery

Cybersecurity

Bryley’s cybersecurity range includes:

Strategic and Custom Business Continuity Elements

Compare CSP Basic, Pro and User:

Compare CSP Basic and Pro:

CSP for Mission-Critical Applications Includes:

Compare CSP Basic, Pro and User:

Bryley’s cybersecurity range includes:

Compare CSP Basic, Pro and User:

Connect with a Bryley IT expert about the Bryley Comprehensive Support Program

BusContServices

DON’T SETTLE FOR LESS

Get More from Your IT Partner

What Happens Next?

Central MA Office

Existing Customers

Sales Inquiries

Email

Bryley CSP Basic, Pro and User for Endpoints

Features Comparison Chart

Bryley CSP Basic and Pro for Network Infrastructure

Features Comparison Chart