|
Per-device features |
Basic |
|
|
Response to network-critical issues |
Within four hours. |
Within four hours. |
|
Response to non-critical issues |
Within eight hours. |
Within eight hours. |
|
Performance optimization |
Included |
Included |
|
Security optimization |
Included |
Included |
|
Monitoring and alerts |
Included |
Included |
|
File and patch updates |
Included |
Included |
|
Reporting |
Included |
Included |
|
Administration |
Included |
Included |
|
Reliability optimization |
Partial |
Included |
|
Software issues |
Partial |
Included |
|
Hardware issues |
Partial |
Included |
|
Network issues |
Partial |
Included |
|
PC imaging |
Included |
|
|
On-site response |
Included |
Recommended Practices: IT security cheat-sheet
/in Newsletter, Security /by Garin LivingstoneThis is a multi-part series on recommended IT practices for organizations and their end-users. Additional parts will be included in upcoming newsletters. All organizations are at risk of a breach in IT security, whether externally (by a party outside the organization’s computer network) or internally (by a person connected to the organization’s computer network); studies […]
Roy Pacitto achieves 20 years at Bryley Systems
/in Newsletter, Press Release /by Garin LivingstoneYes, Roy Pacitto, Director of Business Development, has made it through 20 years. Roy started with Bryley Systems on May 22nd, 1995. He initially provided service dispatch and management, but quickly moved to business development, where, over the years, he has transformed this group into a tightly-knit team. Congratulations, Roy: We’re looking forward to another […]
Winner of our monthly Service-Ticket Survey drawing
/in Newsletter /by Garin LivingstoneMonthly, we select a winner from all respondents to our service-ticket surveys. Congratulations to DG of FCI, our survey-response winner from last month. Our winner received a $10 gift certificate, compliments of Bryley Systems.
Firewall Trade-Up program for existing clients
/in Newsletter /by Garin LivingstoneWe are offering a trade-up program to existing clients; we will rebate the cost of your current firewall plus provide low, fixed-price installation of a new Cisco ASA firewall/VPN appliance. For details, please contact our Business Development team at 978.562.6077 option 2. Or, email ITExperts@Bryley.com.
Bryley Basics: Microsoft Windows is not as vulnerable as Apple OS or Linux
/in Newsletter, Security, Tips /by Garin LivingstoneDue to their size and complexity, it is difficult to completely secure a computer operating system, which leaves them vulnerable to attack. With the number of reported hackings, most might consider Microsoft Windows to be extremely vulnerable, but Windows actually ranked less vulnerable than Apple Mac OS X, Apple iOS, and Linux. This ranking was […]
Recommended Practices: Basic training for IT end users
/in Newsletter, Tips /by Garin LivingstoneThis is a multi-part series on recommended IT practices for organizations and their end-users. Additional parts will be included in upcoming newsletters. End users receive the benefits of IT, but usually with some pain involved, which they are glad to share with the IT administrators and technicians. Oftentimes, the pain comes from not knowing the […]
Bryley Basics: How ransomware (Crypto Locker) makes backups more critical
/in Newsletter, Security /by Garin LivingstoneRansomware – usually Crypto Locker and its variants – is a form of cyber-malware based on encryption software that seeks payment (ransom) to undo the damage; when infected, the malware typically encrypts all data files, rendering them useless until the ransom is paid. (Encryption software scrambles a files’ contents and creates an encryption key, essentially […]
Recommended Practices: How to update technology
/in Newsletter, Tips /by Garin LivingstoneThis is a multi-part series on recommended IT practices for organizations and their end-users. Additional parts will be included in upcoming newsletters. The psychological impact of an IT upgrade is significant: Most employees are excited to receive new equipment (larger monitor, faster PC, better tablet), but often balk at a significant change – like introducing […]
Anna D achieves Microsoft Sales Specialist
/in Blog Post /by Garin LivingstoneAnna D, Account Executive at Bryley Systems, successfully completed the training and testing to become a Microsoft Specialist for SMB Infrastructure. Congratulations Anna!
Bryley Basics: Current PC configuration for office use
/in Newsletter, Tips /by Garin LivingstoneRecommended configuration We recommend brand-name PCs (HP is our preference, but Dell is also a US-based company with good products) with Intel processors and these minimum features: 8Gb (or more) of RAM A 250Gb (or larger) fixed-disk drive DisplayPort video with two monitors We typically deploy Windows 8.1 (or downgrade to Windows 7 upon request), […]
Recommended Practices: Licensing Microsoft professional software
/in Newsletter /by Garin LivingstoneThis is a multi-part series on recommended IT practices for organizations and their end-users. Additional parts will be included in upcoming newsletters. Microsoft software licenses can be categorized by their function: User-oriented applications – Microsoft Office, Visio, Project, etc. Operating systems – Windows, Windows Server, Windows Mobile, etc. Server-based applications – Exchange Server, SQL Server, […]
Second, consecutive year on MSPmentor® 501: 2015 Global Edition – Worldwide
/in Newsletter, Press Release /by Garin LivingstoneMarch 26, 2015: Bryley Systems Inc. ranks 462 on Nine Lives Media’s eighth-annual MSPmentor 501: 2015 Global Edition – Worldwide Company Rankings, a distinguished list and report identifying the world’s top 501 Managed IT Service Providers. (Managed IT Service Providers, or MSPs, provide their clients with outsourced IT management and functions, typically at a predetermined […]
Bryley Systems continues to grow: Welcomes George Butler to Service Team
/in Newsletter, Press Release /by Garin LivingstoneMr. Butler has over 20 years of experience in IT infrastructure support, most recently as a Systems-Network Engineer for Baesis, Inc. of Northborough, MA. He holds a MSMgt (Applied Management) from Lesley University, Cambridge, MA and a BSBA from Nathaniel Hawthorne College, Antrim, NH.
Bryley Basics: Apps to scan business cards into your smartphone
/in Newsletter /by Garin LivingstoneMelissa J. Perenson of ComputerWorld recently updated her review of seven apps in the article: “Tired of Losing Business Cards? With These Apps, Your Smartphone Can Do the Heavy Lifting.” Business-card apps scan a business card via your smartphone’s camera; once scanned, the image is converted into text and then placed into the appropriate fields […]
Recommended practices – Part-7: Resource management via Active Directory
/in Newsletter /by Garin LivingstoneThis is a multi-part series on recommended IT practices for organizations and their end-users. Additional parts will be included in upcoming newsletters. Active Directory is an integral component of Microsoft Windows Server; it is a powerful utility to manage both end-users and shared resources on a network. It can scale to match the needs of […]
Case-study contest with a $25 drawing in April
/in Blog Post, News /by Garin LivingstoneRead our recent case study. Then answer three questions to be entered into our drawing for a $25 VISA gift-card.
Bryley Basics: Introducing Microsoft Windows 10
/in Blog Post /by Garin LivingstoneWith the usual hoopla, Microsoft previewed Windows 10 at its Redmond, WA offices on Wednesday, January 21st. What they unveiled was a solid attempt to provide one operating system for both PCs and for mobile devices that adapts to the device on which it is installed. Prominent, new features include: Internet Explorer 12 and a […]
Recommended practices – Part-6: Manage end-users via Active Directory
/in Newsletter /by Garin LivingstoneThis is a multi-part series on recommended IT practices for organizations and their end-users. Additional parts will be included in upcoming newsletters. End-users and their equipment (PCs, tablets, mobile devices) need access to network resources (servers, printers, scanners, etc.); basically, a network administrator connects the end-users with the appropriate resources while matching that access to […]
How a small business can protect their online identity
/in Blog Post /by Garin LivingstoneIn part four of his interview with The Cleaning Crew, Bryley Systems Inc. President, Gavin Livingstone, explains some of the steps a small business can take to protect their online identity.
How to tweak Windows 8 for business use
/in Newsletter /by Garin LivingstoneAnna D, Account Executive at Bryley Systems, reveals how she overcame some frustrations with Windows 8 and set it up for business use. “My experience with Windows 8 started out a little bumpy, but with a few tweaks, I was able to customize the OS (operating system) to be more suitable for my business needs. […]