The Benefit of a VPN

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The news is filled with how internet service providers have the ability to track our web surfing habits and the numerous data breaches that occur – it is no secret that online privacy is nearly non-existent.  Private browsing features can temporarily cover up your browsing history, but they do not completely protect your online activities. A Virtual Private Network (VPN) is one of the easiest ways to protect your employees and your corporate data.

A VPN is a network created between your employee and what they access.  It is a group of servers connected via the internet.  Essentially, your corporate data is encrypted and no one else can view, control, influence or change your activity.

Security and privacy are the main reasons why you would want a VPN. For example, if one of your road warriors is connected to a public Wi-Fi network — like the ones in local cafes and airports — using a VPN encrypts the information they are sending or accessing online. This means things like credit card details, login credentials, private conversations, or other sensitive documents can’t be intercepted by a third party.

Some advantages of using a VPN:

  1. Enhanced security. When you connect to your network through a VPN, your data is kept secure and encrypted – making it difficult for a potential hacker to do damage.
  2. Remote access. The ability to access information from home or while your employees are traveling, will increase productivity while remaining secure.
  3. Access to geo-restricted websites.  If your employees travel overseas, they may experience some US websites that are blocked in that region.  By connecting to a VPN located in the US, your employee will gain access to the site(s) they need.
  4. File sharing.  A VPN will allow you to share files for a long period of time.  While your employees are working on group projects with multiple people accessing data, it allows your employees to accomplish that task securely.
  5. Increased performance. Bandwidth and efficiency of the network can be generally increased once a VPN solution is implemented.
  6. Online anonymity. The advantage of a VPN service is that it allows you to access both web applications and websites in complete anonymity.

If your employees are working remotely, a VPN is a vital component of cybersecurity.  Consult with one of our experts today.

See if Bryley is the IT company suited to your business needs, by emailing ITExperts@Bryley.com or calling 978.562.6077.

The Internet of Things: Convenience vs. Risk

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The Internet of Things (IoT) is everywhere.  These convenient devices are in our homes and offices as well as in our pockets.  Along with the convenience they provide there are some security risks associated by using these devices.  There have been a number of known security breaches reported in the news regarding this topic, and those breaches included massive distributed denial-of-service (DDoS) attacks, and botnet hijacking attacks which have caused major disruption to organizations.

What is potentially affected?  All those devices that communicate and can be accessed via the Internet based upon their IP addresses.  That would include traditional office equipment such as copiers, printers, video projectors, and even televisions in reception areas.  Some of the less obvious devices would be climate control, motion detection systems and security lighting systems which are equipped with remote access can be controlled over the Internet. And, don’t forget the smartphones and smartwatches – these personal devices play a role in a company’s security.  These devices create access points and the best way to be secure is to define a policy to put protections in to place.

Many IoT devices are produced with the very basic software, which often can’t be updated.  As people become more aware of risk, some IoT devices are being brought up to current security standards with periodic firmware updates.  It’s a good start, but the majority of internet-ready devices cannot be integrated into the conventional IT hardware or software protections with which companies protect themselves against internet-based attacks. The variety of new internet-ready devices brings a mass of new data traffic to the network that must be managed and secured by IT departments. But it’s complicated by the variety of network protocols used by all of these various device types.  These devices are being used for personal and business and sometimes the lines of use will cross.  The integration of personal devices will pose a security risk simply because more and more attacks on companies are started against individual employees. As an example, if a device is infected with malware or a virus, it can be used to gain traction and then wreak havoc when it connects to the company’s network.  The tricky part is defining who should be responsible for IoT security – however, it is an important step.

The first consideration you need to make is whether or not connecting a particular device will be a large enough benefit to be worth the inherent risks. Depending on the device, an IoT device could be used to spy on you, steal your data, and track your whereabouts. If the device in question directly offers you a helpful, worthwhile utility, it may be worth the risk. If the connected device serves little purpose beyond its novelty, or its purpose could just as easily be managed by a staff member, it is probably best to leave it disconnected.

By taking inventory you have a benchmark as to all the devices that will connect to the Internet.  An organization should evaluate every single device that is added to the network.  Desktops, laptops and servers are generally tested extensively but mobile devices should also be added to the list.  Oftentimes devices are ignored even though they actively communicate over the network, and strict attention should be given to those devices that send data.  It’s very important to set guidelines for the use of IoT devices.  Be sure to define which devices are permitted on the company network and what data exchange with the network or Internet is desired.  The proper security technology will prevent unwanted traffic.

IoT introduces additional complexity for security.  Organizations are advised to monitor the data traffic to and from IoT devices in their network. Perimeter-based solutions are not adequate in today’s IT environment because users and apps can no longer be contained inside a organization’s network, behind a clearly defined protective wall.  Organizations need to evaluate new security concepts that have already proven reliable as workplace tools of mobile employees and remote offices.  For example, a protective shield from the cloud can scan all incoming and outgoing data traffic for malicious code, regardless of the device used.  With cloud solutions, organizations gain control of all internet-based traffic and can actively manage which communications are permitted or should be blocked. This can include preventing the printer from automatically ordering toner and restricting all other devices to a minimum amount of communication on the web. You should also make sure that the environment that you are using an IoT device in is as secure as possible. Making sure that your firmware is updated will ensure that you have the latest security patches and fixes for the various exploits and vulnerabilities that the IoT may present. If possible, this process should be automated so that your IoT devices, as well as your router, are fully updated.  It may also be a good idea to check if your router supports guest networking. With guest networking, you can keep potentially risky IoT devices off of your main business network, protecting its contents.  Organizations should always make sure that passwords are in line with best practices, and that you are not reusing passwords between devices and accounts. Following these guidelines means that even if one of your accounts is comprised, the rest of your accounts are safe behind a different set of credentials.

Ultimately, the best way to keep your organization safe from IoT issues is to establish rules regarding the use of these devices and monitor their permissions. Extending the consideration of whether or not a device needs to be connected, you need to establish if it even needs to be in the office. After all, a smartwatch can offer some business utility, whereas a smart trash can (which does in fact exist) does not.

Monitoring your organization’s network can help you identify if any unapproved devices have made a connection.

Relocating Your Organization? Set Some Goals and Hire IT Experts to Help.

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Moving your business in 2018?

While moving to a new location is exciting, let’s face it, there is a lot that goes into a move, and it has the potential to be very disruptive to your business.  As the moving date approaches all the little details you never even considered suddenly become insurmountable obstacles. By being proactive, you can keep all interruptions to a minimum.  Whether you are expanding or consolidating space, when you are ready to ‘make the move’ keep in mind that you should set some goals and hire some experts to help.  Proper planning can be the difference between a seamless transition or a giant disruption for your business.

Bryley Systems has worked with many clients over the years to assist them in their relocation efforts.  Here are some guidelines based on our experience:

Keep the Communication Lines Open.  Getting everyone up to speed on the details of the plan is essential and training the key personnel on what their tasks are is step 1.  Gather your team and develop a plan so that you know who is in charge of what.  Each member will need to begin working on their tasks to ensure a smooth transition.

Plan Well in Advance. Once you know you’re moving into a new office, scope out the space and decide on the layout, including where everything and everyone will go. That will allow you to plan out what your needs are as far as new office equipment goes, and give employees an opportunity to do their own planning ahead for their new space. Create a map or floor plan so that everyone knows the plan.  If you need new office equipment, allow yourself a couple months to place orders for new equipment.

It is a good idea to reach out to your IT department or service provider at this stage.  At the very least you want to make sure that you will have the necessary network access in your new environment, and they will be able to make recommendations that may inform how best to arrange the space.

Hire a Reputable Moving Company.  Plan well in advance and hire a company that is capable of moving commercial equipment. Your moving company should be held to the highest professional standard as any of your other business partners.

Clean and Toss.  Then Toss Some More!  Don’t bring things you don’t need! Shred all unnecessary papers, get rid of office furniture that has been collecting dust and sell or donate equipment that you won’t be needing anymore.  There is no point in moving things you will not need, and in today’s modern electronic age, why move heavy boxes of paper files?  Scan important documents and create a clean, organized electronic filing system.  And remember, shred those unneeded documents.  Hire a shredding company to remove all the paper so that you don’t leave your organization vulnerable to a security breach.

Get Your Staff Organized.  Have your employees pack things neatly and label everything so that your movers can swiftly put things in to place – efficiency and organization go a long way.

Be Sure to Schedule Meetings and Deadlines Realistically.  It’s very important to give your staff the appropriate time to do everything they need to do prior to the move, along with making sure they keep up with their day to day tasks. If it means creating a buffer zone for meetings, then do it.  Being ill-prepared for a meeting is a disaster so give yourself a few days or a few weeks to be fully up and running in your new location before you hit the road or have a major deadline.

Talk, Talk Talk! Tell Your Clients and Business Partners.  Reducing client concerns is a huge factor so remember to be visible and communicate to the world that you have a new office space.

Yes.  Hire IT Experts – like Bryley! When it comes to your IT hardware, you need a specialist.  You may think you are capable of handling your move internally, but before machines are powered down, they need to be backed up. New ports and connections at your new location need to be in place and ready to go before you get there with the equipment.  Setting up cabling and jacks will need to be installed by an expert to ensure your setup is correct and that your employees are as productive as possible when they arrive to work their first day at the new location. This is not an easy job, and doing it incorrectly can be very disruptive.  If your IT hardware isn’t handled properly, you risk catastrophic data loss at a volatile time for your organization.

This is also a great time to plan for the future.  If you expect to be adding personnel within a certain timeframe after moving, make sure that you bring this up with your service provider.  They can help you plan accordingly so you don’t find yourself replacing hardware you just paid them to move because it can’t handle the new demands you are making of it.

The key to a successful office move is careful planning. Moving your IT is one of the most critical tasks. You need to minimize downtime to prevent any impact on your business.  Bryley Systems has worked alongside numerous companies who needed a capable IT provider to guide them along the way.  We will meet with you, gather details, understand your business and your IT infrastructure, and plan for a seamless transition of your equipment, and work with you at your new site to trouble-shoot any challenges you have.

If you are planning a move, give us a call at 978.562.6077.  We will meet with you, gather details and plan for a seamless transition of your IT equipment. And, we will work with you at your new site to trouble-shoot any challenges you have. We also have a detailed moving guide available on our website for you to reference.

 

Bryley Systems has 30 years of experience taking the worry off of our clients’ shoulders and effectively managing IT environments at a predictable cost. For more information about Bryley’s full array of Managed IT Services and Managed Cloud Services, please contact us at 978.562.6077 or by email at ITExperts@Bryley.com.

We are here to help.

See if Bryley is the IT company suited to your business needs, by emailing ITExperts@Bryley.com or calling 978.562.6077.

How to Tell a Client You Are Relocating Your Office

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Making the decision to relocate your organization is the first step in the process of a very long list of to-do’s.  It is a complicated but rewarding process.  It will take careful planning to eliminate employee downtime and for you to minimize the impact on your business’ day-to-day operations.

One of the crucial tasks involved with moving is to be sure you make it as simple as possible for your clients to find you. Here are some tips to help you communicate that message effectively:

Tell Your Clients as Soon as Possible.  Start telling people far in advance of the actual move date. Use whatever tools you would normally use to reach out to your clients.  Use email, social media, announce it on your web site, include a notice on your email signature and put a note on your invoices. Be sure to post regular reminders and updates about the move.

Why Not Make It Local News?  Contact your chamber of commerce and networking groups to request they make announcements.  It’s a great and effective way of getting the word out there, and typically you’re not paying extra dollars for reaching many people in the community.

Make It a Big Deal.  In every piece of content that you announce the move, make it exciting! Tell your clients why it’s exciting – whether it means a bigger location, you’re expanding your business, or that you’ll be closer to your clients. If you are downsizing, it can be described as a positive business decision aimed at decreasing wasted resources.  Either way, it’s all in how you package it.

Post A Notice On Your Website.  Put an announcement on your homepage in a very visible way. Create a page dedicated to move updates so expectations of office relocation dates are very clear.  On your About Us and Contact Us pages, add information for both your current and new location, including dates you will be moving or closed for moving. If you have a blog, post updates regularly.

Hopefully these tips will help your organization spread the word to your clients to make the transition easy for them!

Manufacturing Organizations – A Prime Target for Malicious Cyber Attacks

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On May 12th, 2017, a dangerous ransomware virus named WannaCry, infiltrated thousands of computers across the globe.  Ransomware worms its way into a network, encrypts files, and locks them down until a ransom is paid. The creators of WannaCry designed the ransomware to hold business data hostage until a ransom was paid. After 3 days, the ransom would double. If it wasn’t paid within a week, the encrypted data would made non-recoverable.

These malicious attacks exploit a company’s vulnerabilities by blocking access to critical business data which leads to lost productivity, loss of earnings, and consumer trust.  Thousands of companies fell victim to the attack, including a large number of manufacturing plants.  In fact, one car manufacturer had to shut down operations to deal with the fallout.

Phishing emails and compromised websites are the most common form of cyber-attack and are often disguised as harmless attachments or documents. As manufacturing automation has evolved, the security measures used to protect business data remains obsolete. Cyber criminals are becoming more sophisticated and organizations need to be better prepared.

Why Target the Manufacturing Industry?

Manufacturers invest in machine automation to stay competitive and to be able deliver on time, but most manufacturing industries forget that as physical systems are upgraded, network security must be updated.  There is simply not enough attention being given to network security and cyber criminals will exploit an organization who have security loopholes.

Unlike the healthcare industry, manufacturing organizations don’t have the regulations for cyber security.  This “no consequence” environment allows factories to continue with little to no security practices. If security compliance was mandatory, manufacturing plants would be more diligent about updating network protection, making it more difficult for criminals to disrupt production.

There is a lot at stake within the manufacturing industry.  Factories and warehouses operate on strict production and delivery schedules.  If a cyber-attack created a halt in production, it will cause missed shipments, lost revenues and lost man hours. In addition, if one link in the supply chain is attacked, it hurts the businesses that partner with them too.  Manufacturers cannot afford any downtime which is why this industry is more likely to pay a ransom to restart production.  The problem is that there is no guarantee an organization will receive its data back, even if the ransom is paid.

How to Protect your Factory and Keep Production Running

Failure to effectively protect manufacturing networks/data often stems from a lack of awareness about cybersecurity and where the company is left exposed. Integrating proper security protocols seems like a daunting task due to the planning, reconstruction, and continuous monitoring involved.

Working with a managed service provider like Bryley Systems will remove the worry and the work involved in managing these security tasks.

Partering with Bryley Systems can tighten your network security:

  • Anti-Malware – stop viruses before they do damage
  • Patch Management – Our Comprehensive Support Program is a flexible managed IT service providing proactive maintenance, support and remediation
  • Anti-SPAM / Email Management – Let us manage your Email so that you don’t have to
  • Protect all corporate mobile devices, phones or tablets
  • Invest in Backup and Data Recovery (BU/DR) – quick and easy restoration of data
  • Employee Training and Awareness – educating your employees is the first layer of defense

We understand the manufacturing industry and can work effectively with factory owners and managers to fill in security gaps. Partnering with us will give you a focused and layered cyber security integration plan that is custom built for your organization.  Shield your manufacturing plant from a cyber-attack and put the focus back on innovation.

See if Bryley is the IT company suited to your business needs, by emailing ITExperts@Bryley.com or calling 978.562.6077.

Bryley Systems Exhibiting at the 2018 Corridor Nine Business EXPO

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We are excited to announce that we will be exhibiting at this year’s Corridor Nine Business Expo.

Come and Join us on April 4th, 2018 at the DoubleTree Hotel in Westborough, MA.  It is free to attend!

Event Details:

April 4th, 2018
4:00 to 8:00 p.m.
DoubleTree Hotel 01581
5400 Computer Drive
Westborough, MA

Free to attend!

Windows 7, Windows 8, or Windows 10? Eeny, meeny, miny, moe?

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By Anna D, Client Relationship Manager, Bryley Systems

Choosing which Windows operating system (OS) to install on your computer is not child’s play.

I know, because as the Bryley Systems’ Client Relationship Manager, I have this conversation with clients over and over again, especially when clients are purchasing new computers.

Here’s what I recommend.

If you are purchasing new computers for your organization, you should seriously consider installing Windows 10. 

Some clients want to install Windows 7, perhaps because they’re familiar with it. However, Windows 7 has a relatively short lifespan. It will be at “end of life” on January 14th, 2020.  This means that Microsoft will no longer be providing security updates for that operating system, in which case your computer will be more susceptible to viruses and your organization will not be compliant.  In 3 years, you will have to upgrade that operating system. An upgrade involves labor costs, software licensing, and employee downtime. Not the best idea.

What about Windows 8? Good question. Windows 8 was the operating system that Microsoft “abandoned,” probably because it was not well received. Windows 8 was only around for 3 years, making it one of the most short-lived operating system licenses that Microsoft has ever released. What’s more, many distributors are not stocking their inventory with computers that have Windows 8 or 8.1 pre-installed. That’s a problem.

That brings us to Windows 10, which is definitely my recommendation. Of course, prior to installing Windows 10, you need to find out if all of your applications are compatible with this newest operating system.  We can help you make that determination.

Transitioning to a new operating system isn’t always easy, but it is a best practice and we can guide you through the process. For more information, please call Bryley Systems at 978-562-6077 or toll free at 844-449-8770. Of course, you can also email us at ITExperts@Bryley.com.

The Importance of BU/DR in the Manufacturing Industry

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What would happen to your organization if plant production was taken to a halt?  How would you get it back up and running?  Or, could you?

Whether the disaster is caused by mother nature, a human error, a cyber-attack of some sort (and yes, there are many types), it can wreak havoc on your organization – it can even take the company down to its knees.  Each moment of downtime equates to lost dollars and lost customer satisfaction. Manufacturing firms have to effectively ensure that production and distribution is consistent.

Technology is used throughout manufacturing in many ways – to store data, run automated machinery on the plant floor, track inventory and support distribution. Your technology is intertwined with your business processes and if you suddenly weren’t able to use those processes, it could be a catastrophic situation.

A few scenarios of how a disaster can disrupt manufacturing, and what you can proactively avoid it.

Halt in Production.  Complex automated equipment and inventory tracking are just two processes that are severely influenced during a disaster. Do you have a recovery plan in place for a worst-case scenario?  Production logistics may be the most challenging area to recuperate, but having a strong backup and data recovery (BU/DR) plan safeguards data and allows for immediate access to mission-critical applications.

Whether your organization experiences a cyber-attack, or even a power outage that shuts down productivity for several hours, all of your applications used to run the automated machinery will not work because the system cannot connect to the network. Depending on the size of your plant(s), you could be facing up to millions of dollars in lost revenue and customer reimbursement.

BU/DR To The Rescue.  If your senior management team turned to a BU/DR expert – like Bryley Systems –  to assess the possible vulnerabilities associated with an outage and developed a proactive plan to recover and access data, your BU/DR provider would be able to access your data and apps to get your operations back up and running with a minimum amount of downtime.

Halt in Distribution.  Downtime is never acceptable when it comes to distribution.  All schedules must be strictly followed to satisfy delivery expectations. Customers don’t care if your warehouse floods.  They want to receive their order on time. Logistics management utilizes computerized tracking and ERP systems to understand how many products are stored and where they are at any given time to enhance product readiness and customer fulfillment.

Imagine this scenario – you work as an IT Director for a large New England pharmaceutical manufacturing company. Your network is more vulnerable to external hacker attempts simply due to the size of your business and the value of your data.   All of a sudden, your systems are corrupted with vicious malware and the entire database is inaccessible. To continue operations at your normal efficiency level and avoid downtime, your backup and recovery disaster plan kicks in to eliminate the malware and restore your plant data to where it was before the attack. Investing in a custom BU/DR plan serves as disaster protection ensuring your ability to move products to their destination.

The key to effective data recovery is planning ahead. Partnering with a BU/DR professional to support your critical infrastructure and resources adds additional layers of security and communication. When unexpected disasters strike, your recovery strategy will be there to save the day by restoring your data and reducing your downtime.

 

The Bryley BU/DR process:

  • For on-premise equipment, we deploy a BU/DR appliance onsite to provide local backup-and-restore capability and to speed recovery.
  • We take an encrypted image of your system and copy it to our data center.
  • We stream encrypted, differential changes from your site to our datacenter

Isn’t the survival and security of your manufacturing organization worth the investment of BU/DR?  Our team of experts will help you navigate through this process and implement the most effective BU/DR tailored to your environment and budget. 

See if Bryley is the IT company suited to your business needs, by emailing ITExperts@Bryley.com or calling 978.562.6077.

National Clean Up Your Computer Day

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Here’s a new ‘holiday’ we should all osbserve – it’s called National Clean Up Your Computer Day which is celebrated on the second Monday in February.

Ok, you may be thinking, really??

Technology was designed to make our lives easier and more efficient, but it can only do that if it’s maintained. Files and programs that are unused on your PC can clog the memory. Over time, your computer will slow down, and performance will be sluggish.

Taking the time out of a busy day to look at your files and programs may actually save you time later on and improve your efficiency.

Here are a few ways to clean up your computer:

Keyboard

Do you eat on or near your computer? If so, crumbs may have inadvertently fallen underneath them and could be impeding their function. Once a month, turn the keyboard upside down and gently shake it to remove the bigger crumbs. If the keys are still sticking, use a can of compressed air to gently remove the dust and other debris that is out of reach. Don’t forget to disinfect the keys! This can be performed using a Q-Tip, or other cotton swab, and some rubbing alcohol. Make sure you do not saturate the Q-Tip as you only want the alcohol to go on the keyboard surface, not inside!1

Defrag your computer

If you notice a drop in speed, and you have a SETA drive (one that spins, not an SSD drive) it may be time to defrag your computer. Fragmentation occurs when there is not enough contiguous space to hold the complete file. An algorithm is then used to break that data so that it fits into the available space.2 The slowness is caused upon retrieval; the computer must search the entire hard drive to find all the pieces of the data or file. “When you defrag your computer you not only increase the speed of the computer but you also keep your hard drive healthy and extend its lifespan. The wear and tear of fragmentation will eventually shorten its life but with proper maintenance you keep it running smooth and steady.”3 The general rule of thumb is to defrag when your disk is more than 10% fragmented.4 The frequency of running a defrag depends upon the usage of the computer. If the machine’s main duties are for general use (web browsing, email, games, etc.), completing a defrag every month is recommended. If you use it more often (8 hours per day), it should be performed roughly every two weeks. It is important to know that a defrag may take a few hours to complete so it is best to perform this overnight. Just make sure energy-saving features such as a screen saver are temporarily turned off as this may cause the defragmentor to stop and restart the process.5 Make it easy and set up an automatic defrag schedule.

Cleanup your folders

Take regular stock of what is housed on your computer. If you have files that you haven’t touched in months or even years and are not necessary to keep, delete them from your computer. Having too many files will slow your machine as it needs to sort through them all when conducting a search.

Delete Programs you no longer use

Similar to files that you haven’t opened in a long time, go through your programs and delete ones that you have not used. Maybe this will give you the added push to learn that software you downloaded months ago, but never pursued.

Cleanup your desktop

While keeping files on the desktop can make files easier to find, but can quickly become overwhelming and inefficient. The last thing you want to do is to be rifling through icons looking for that one document. Instead, place them in subfolders within “My Documents.” By creating a file system, it will be easier to find the folders and will take up less space on your hard drive. Additionally, files on the desktop are not as protected as those in “My Documents” or “My Pictures. “For instance, if you use System Restore to return Windows to its state as of last Wednesday, the feature will remove any files added to the desktop since that date. The files in My Documents will be left untouched.”6

Cleanup your browser

Similar to cleaning your desktop, it is recommended that you regularly check your browswer applications to see if there’s any that can be removed. This will streamline your browser and lower the demands on the hard drive.

Install Updates

Just because your system appears to be running well, doesn’t mean you should ignore system updates. “Staying current on updates will not only keep your computer running well today, it will fend off unforeseen problems tomorrow.”7
By performing these tasks regularly, you will be able to extend the life of your hard drive, and be more efficient. There’s nothing worse than replacing a device far sooner than you expected because preventative care measures weren’t taken.

References:

1 “Clean Your Keyboard Without Breaking It” – popsci.com. Maldarelli, Claire. Popular Science. 10 March 2017.
2 “Defragmentation” – techopedia.com
3 “Defragmentation: Keeping Your Hard Drive Happy” – toptenreviews.com
4 “How Often Should You Defrag” – lifewire.com
5 “PC Spring Cleaning: 9 Easy Steps To Make Your Old PC Run Like New Again” – bullguard.com
6 “The Pros And Cons (Mostly Cons) Of Saving Files To The Desktop” – pcworld.com
7 “Computer Clean” – time.com

February: The Relationship Month – Are You Feeling the Love from your Managed IT/Cloud Service Provider?

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by A. Baker

February 14th is Valentine’s Day! A day devoted to celebrating relationships between people. A day on which we at Bryley Systems like to reflect on the importance of establishing personal relationships with our clients.

After all, trust is the keystone of everything we do as a managed IT/Cloud service provider (MSP).  Without trust, our entire relationship with our clients would fall apart.  That is why we thought we would take time as Valentine’s Day approaches to comment on the importance of establishing a personal relationship with your MSP, and provide a few thoughts on how to go about doing so.

Think for a moment about your current MSP and your relationship with them.  Are you “feeling the love” from your MSP?  Do they respond to your requests in a timely manner?  Do they really understand your organization’s infrastructure and goals?

If not, read on…

A Healthy Relationship with your MSP is Key to your Organization’s Ongoing Success!

The benefit of outsourcing part or all of your IT/Cloud infrastructure’s needs is to remove those tasks and worries so that your organization can focus on your clients.  The cornerstone of maximizing the business value and benefit of your Managed IT/Cloud Service Provider (MSP) is to ensure that the relationship between your organization and your service provider is carefully designed, proactively supported, and jointly managed.  Here are a few pointers for building and maintaining a great relationship with your current or prospective MSP partner:

Organizations should spend time with their MSP.  Organizations should involve their MSP in discussions and give them access to as much information as possible, without violating any commercial, data, or security policies.  Relationships are developed between people and that’s why it’s important to designate a person (or two) to be the key point-of-contact for a variety of reasons: open/create tickets, make phone calls/communicate needs or requests to your MSP, and oversee the relationship in general.

Having regularly scheduled meetings with key people from your MSP is always a good idea.  During these meetings, it is important to involve your MSP in your organization’s business plans and to get their input on strategic decisions related to IT/Cloud.  With this level of insight, all parties can better understand the bigger picture and contribute to the shared, long-term goals of your organization.  A discussion of your organization’s business and technology needs can establish a roadmap for future projects. The creation of that roadmap can, in turn, flow into a conversation around budget planning.

An effective MSP will understand the unique demands, business cycles, and priorities of your organization.  Essentially, MSPs want to do a good job but they aren’t always engaged by their client in a way that allows for that.  Only when an MSP has that level of information and engagement and everyone works together optimally; enhancing the likelihood your business goals are achieved.

Trust. Your MSP should have a lot of experience in dealing with a range of vendors and products, so they are in the best position to provide you with a solution tailored to your needs.  Communicate your needs, and then let them do what they do best – manage IT.  Entrusting your IT to an MSP requires some effort, but it may very well be one of the best business decisions you’ll ever make.

By considering these elements, organizations like yours will have the foundation for a genuine partnership that, with the right access, ongoing conversations, and collaboration, can make a positive difference to the success of your organization.

Why Outsource to an MSP?

  • The Need for Reliable IT Experts. The world of technology is always changing. If you don’t currently have the proper IT resources available, the symptoms of an IT problem may be bandaged but never addressed at the root. This leaves your technology in a break-fix cycle that is never ending. Having an outsourced IT provider will give you peace of mind and expert guidance.
  • Cost Management. Keeping an office running efficiently and safely with just one full-time computer expert on your staff is nearly impossible. The average help desk or systems admin personnel expenses can quickly add up to big dollars especially when you have to keep certifications current and training up-to-date. The main reason to outsource IT is to lower your costs by only paying for what you need, when you need it.
  • Offload Security Worries. There are many areas of IT security that challenge business owners. There is spam filtering, virus scanning, firewall management, data backup and more. These tasks can be overwhelming and deciding what to do first can be confusing. By putting all of this in the hands of a managed IT/Cloud service provider, they will have the time, talent, and resources to handle it. They will have the familiarity with the best tools available, and the experience to prioritize the tasks for you.

How do we “show the love” to our clients?

  • We consistently maintain a high level of commitment to your organization.
  • We understand our clients’ business and offer solutions that work.
  • We respond to our clients in a timely manner.
  • We offer the most current technology.
  • We offer rock-solid support, talent, and a company that you can rely on.

Need an MSP that you can trust?  Call Bryley Systems.

Bryley Systems has over 30 years of experience taking the worry off of our clients’ shoulders and effectively managing IT environments at a predictable cost.

See if Bryley is the IT company suited to your business needs, by emailing ITExperts@Bryley.com or calling 978.562.6077.