A client of ours mistakenly left a space heater on overnight and came into work the next day to find the front bezel (front of the computer) had melted. The ports on the front, including power and USB, no longer function. This could have been a lot worse, with potential for fire.
This is a good reminder to double-check that everything is off before leaving for the day, and to make sure you leave ample space between your computers and heaters.
We know that budgeting can be a daunting task. That is why the Bryley Systems’ motto is “Dependable IT at a Predictable Cost”. Our fixed-price IT support programs make IT budgeting a breeze.
We understand that in order to have an accurate, working budget, the finance and IT teams need to come together to get an idea of the full picture.
Why does IT budgeting matter?
Without a budget, IT leaders will have to justify every IT expenditure as it arises, creating unnecessary bottlenecks. Furthermore, “you may be forced to request and justify every IT expenditure as it arises, which makes for significant unnecessary overhead. Smaller organizations may find themselves willingly migrating into a periodic budgeting process, as IT expenditures that were once simply spent as incurred, or justified with a 30-second hallway conversation, blossom into significant IT spending that can be consolidated and made more transparent through a budgeting process.”1
IT budgeting affects more than just your department
When creating an IT budget, it’s important to think of how it will tie into other departments. The budget will directly impact employees and initiatives that your organization has. It’s easy to see the budget as a mere spreadsheet. But remember, there are real consequences for every number that is either increased or decreased.
Think of IT budgeting as financial planning
Consider IT spending as an investment for your organization’s future, much in the same way as you would with your personal financial planning. “Only after gaining an understanding of the organization’s short- and long-term goals can [business leaders] help ensure that the organization is aligning its IT strategy with its business strategy, resulting in the right IT investment decisions.”2 Consider, “What is the organization’s cash flow? How will IT spending impact the organization’s overall capital and operating budgets? Are any major projects on the horizon that might impact the IT infrastructure? Remember to consider both the financial and non-financial implications of IT-related initiatives.”2 Another aspect that should not be overlooked is the human component. Does the organization plan on making any changes that could impact an employee’s ability to fully utilize new software? And, how will new initiatives impact employees’ work lives?
Creating budgets also helps to establish and understand priorities. “Instead of looking at the budget solely as an administrative process, regard it as a validation and support tool for your IT strategy. If you don’t have a formal or informal IT strategy in place, the budgeting process is as good a place as any to start investigating areas for improvement that will be cornerstones of your first attempts at more strategic IT management.”1
Align IT with organizational strategy
IT budgeting should not be performed in a bubble; but rather performed with the entire organization in mind. Once the IT budget is prepared, compare it to the overall budget to ensure the goals are aligned. Key questions to ask are “Do the selected IT initiatives align with and support the organization’s strategic objectives? Should any initiatives that weren’t selected for the budget be reconsidered? Would any of the organization’s strategic initiatives make one of the selected IT initiatives obsolete?”2 It is best to think of your IT budget in three sections:
Tips and best practices
When considering the impact the budget will have on the organization as a whole, it is imperative to put forth significant time and due diligence into its creation. It’s too simple to see the budgeting exercise as just another painful administrative duty that one must accomplish. But it is really much more than that. A budget “is the financial manifestation of the strategy and direction your department or organization will take over the coming year.”1
Creating an IT budget can be a daunting task, but you are not alone. Bryley Systems’ experts will work with you to determine your priorities and build a budget accordingly. It’s easy with our fixed-price IT support programs.
We are your technology partner. Please contact us at 844.449.8770 or by email at ITExperts@Bryley.com.
We’re here for you with “Dependable IT at a Predictable Cost.”
1 “IT budgeting: The Smart Person’s Guide” – techrepublic.com
2 “IT Budgeting” – journalofaccountancy.com/issues/2012/mar/20114439.html
“IT Budgeting and Spending Strategies Guide for CIOs” – searchcio.techtarget.com
“Small Business Budgeting” – investopedia.com/articles/pf/08/small-business-budget.asp
After being honored as one of 25 recipients worldwide, our prestigious award is traveling the U.S. in celebration – being one of the most sought-after in the industry of technology solutions. This month it stayed local to celebrate Fall in New England
HAPPY HALLOWEEN!
Bryley is getting into the Fall spirit. Stop by on Halloween
as we join several other businesses in Hudson to hand out
treats to the youth in our community.
Cathy Livingstone hands out candy to local residents.
All Aboard!
The cutest mouse trap we’ve ever seen!
“Bryley Systems works toward continuous improvement; we strive to manage, optimize, and secure our client’s information technology, which brings substantial business benefit and value to their organizations. Our team-focused, best-practices-oriented approach, coupled with high-value/low-risk service options, enables us to provide our clients with Dependable IT at a Predictable Cost™. We thank Channel Partners for this prestigious Channel Partners 360° award!”
– Gavin and Cathy Livingstone, Co-Owners, Bryley Systems, Hudson, MA
Gavin Livingstone, President and Co-Owner, along with Cathy Livingstone, Co-Owner, attended Table Talk’s ribbon-cutting ceremony last month as part of the Worcester Regional Chamber of Commerce.
The facility is 50,000sq ft. and has state-of-the-art machinery capable of producing 10,500 pies/hour, nearly doubling current production1. The land it sits upon was former industrial wasteland, but Table Talk went to great lengths to clean up the site and provide more Worcester residents with employment opportunities.
Touring the facility
Gazing at the production line
Learning about the new facility
1 masslive.com/news/worcester/index.ssf/2017/09/a_year_in_review_table_talk_pi.html
This is great news for those of us that are forgetful, but one has to be wary of how much access is granted through these devices. Just like you wouldn’t leave your house keys out for anyone to take, you must also be cognizant of the security of your smart devices. Last year, hackers were able to bring down several sites by using home devices connected to the internet such as baby monitors, cameras, and home routers without the user’s knowledge.1
There are several steps users can put in place in order to take advantage of these smart devices while remaining protected:
Do your research. Not all smart devices were made equal. It is best to do some research prior to purchasing a device to see what security measures the manufacturers have implemented. Will the device automatically perform patch updates? Does it require a passcode? Will it prompt you to change your password? Knowing this ahead of time, will give added peace of mind.
Secure your devices. By default, many of these devices have a simple security plan in place, since historically they haven’t needed to worry about cyber threats. Prior to a few years ago, no one would have thought you could have your refrigerator tell you what items you would need to purchase on your next grocery trip! Make sure your device requires a passcode that you can regularly update.
Regularly update your Passwords. Make sure to change your password every 60-90 days with a complex password using a mixture of capital and lowercase letters, numbers, and symbols. A password does nothing if it remains at the default factory password.
Separate your Network. As an added layer of protection, put some separation between your devices and the rest of your data. Most of the time, these devices only need an internet connection, so putting them on a different network from the rest of your data protects both of them. “Newer WiFi routers have built-in guest network capabilities that can isolate untrusted devices from each other and from the rest of your network – a useful feature for most devices that only need internet access and don’t need to talk to other devices. Extra configuration may be required to properly secure devices that need to talk to each other (like automation controllers and security cameras), but it’s possible to limit that communication without laying bare the rest of your home’s network.”2
Perform Regular Updates. Some devices will automatically update while others you will have to check. Regardless, it is best to check every so often to ensure the updates are performed and you are protected.
Security of these smart devices is such a concern, Senators Mark Warner, Cory Gardner, Ron Wyden and Steve Daines introduced the “Internet of Things Cybersecurity Act” aimed at forcing tech companies “to ramp up security if they want to sell connected devices to the federal government.”3 This bill is the bare minimum and will block any “IoT devices with known security issues from government use and require device makers to patch any new flaws. Security researchers who hack IoT devices used by the federal government in order to find new flaws would be exempt from the Computer Fraud and Abuse Act, which has been used to charge hackers.”3 It is the hope that this bill will encourage companies to adopt these regulations as standard for commercial sectors as well.
At the end of the day, these devices will become more and more commonplace. As this occurs, security will also improve. There are sure to be growing pains, but like most evolutions, it will improve our lives.
Robin Powers is the newest member to join Bryley Systems’ Business Development team. In her role as Sales Support, Robin will assist with proposals, presentations, and general business development functions. She will work closely within the team to further enhance client support and relationships.
Prior to Bryley Systems, Robin was employed at Stratus Technologies for 25 years as an Administrative Professional in their IT Department. Bryley Systems welcomes Robin as she brings years of expertise in the technology field. Ms. Powers has a BS from UMass Amherst.
The Company: Worcester Regional Transit Authority
The Worcester Regional Transit Authority (WRTA) services the City of Worcester and 36 surrounding towns with a bus fleet that includes all-electric buses and many diesel-electric hybrid buses. As the second-largest regional transit authority in Massachusetts, WRTA features a real-time bus arrival information system that includes the latest advancements in communication technologies—with automatic vehicle announcement, locator and monitoring systems as well as dynamic message signs. The organization is operated by Central Mass Transit Management.
The Challenge: Find an IT Partner Who Also Understands the Big Picture
As the buildings that house the buses, the garage, and the computer data center began to age and experience environmental issues, the WRTA planned a major move into a new facility. The servers and the network were also reaching end-of-life status, so the organization decided to upgrade the computer infrastructure at the same time.
Given the scope of the two projects, the WRTA had to coordinate planning across several third parties. When it came to the new server and network infrastructure, the organization thus needed an IT partner with high-level technology design skills who could also work well with the building construction crew as well as the telecommunications provider and the company that provides the technology to operate the buses.
“With all the moving parts and players, we needed an IT partner who would help us make sure the entire project kept moving forward,” says Donna Novelli, Director of Risk Management and Administration for Central Mass Transit Management, the private entity that manages operations for the WRTA. “It was important to work with someone who would focus on the big picture and not just be concerned with their role.”
The Solution: Bryley Systems—A Long-Time Trusted IT Partner
From the start of planning the project, which began several months before the move deadline, Novelli knew who the IT partner would be. She never considered anyone else.
“Bryley Systems has been our outsourced IT partner since 2011,” Novelli explains. “They have done a superb job keeping our computer network running at peak levels on a daily basis while also advising us when the time is right to deploy new technologies. Bryley has the technical and the logistical project management expertise as well as the resources to help organizations like ours successfully complete a major move and a technology upgrade at the same time.”
Knowing in advance that the move to the new facility would occur, Bryley advised WRTA to hold off on upgrading the computer network until the move and then helped the organization ensure the previous network infrastructure would continue to meet its IT needs. For the move to the new facility, Bryley designed a new computer infrastructure that includes 28 virtual server instances running on five physical Hewlett Packard servers, 16 Cisco network switches, and a Cisco Wi-Fi network.
The infrastructure is protected by four firewalls and system backups that replicate data and applications to an offsite data center managed by Bryley. Bryley also disconnected approximately 60 workstations in the old facility and then reconnected them in the new facility.
The Deployment: Changing Timeline Requires Nimble Flexibility
To help keep the project moving forward, Bryley Systems met with Novelli and the other partners on a weekly basis to synchronize their tasks. As Bryley configured and burned in the servers, switches and the Wi-Fi gear in advance of the implementation, the five-person team expected to have a six-week window in which all the devices could be deployed. But as the construction timeline changed, and as other partners needed more time to prepare their installations, the window shrunk to about two weeks.
“Bryley remained flexible the entire time, and they coordinated all their resources to make sure their portion of the project was still completed on schedule—despite the much shorter timeline,” Novelli says.
Bryley’s efforts included implementations during weekends and very early in the morning. With buses running until about midnight and starting up as early as 5:00 a.m. the next day, the downtime window was very small.
“We kept to our committed bus schedules even during the final cut-over weekend when we closed down the old building and made the final move into the new facility,” Novelli points out. “That was a big accomplishment, and Bryley played a major role in our success by adapting to the changing needs of the situation.”
Benefits: Improved Network Performance and Peace-of-Mind
With the new IT infrastructure, WRTA now has a complete virtual local-area-network along with a wireless network that both utilize the latest technologies. This includes advanced solid-state flash storage from Hewlett Packard that speeds up file save and access processes for end users such as vehicle tracking, location prediction and record keeping as well as real-time communication between drivers and dispatchers. The new network also ensures better application performance.
Looking back at the success of the project, Novelli says the major benefit that she and the organization receives from Bryley Systems is peace-of-mind knowing that IT systems will function as required: “Whether it’s handling a major move like this one, or making sure our computer network remains up-and-running, we trust Bryley to get the job done. They proactively make sure all the details are taken care of so that we can avoid surprises that hamper daily operations.”
The partnership with Bryley also continues to allow Novelli to maintain a minimal internal IT staff. “It’s just me and one other person—otherwise we rely on Bryley for everything from help desk support to long-term technology planning,” Novelli says. “We continue to partner with Bryley for their expertise and the value they bring to our organization. They provide a full range of staff that can assist at the consultant level for servers and design along with the technicians that help our end users. They are always responsive to anything new we need—even if we need it right away.”
Side Bar
Major Benefits—IT Infrastructure Deployed in New Data Center by Bryley Systems:
As we’ve seen from the latest cyberattacks, old technology can be far more scary (and harmful) than the scariest Sci-Fi movies. “We have the sci-fi depictions of sentient networks that will turn against us, but the problem is, we’ve already built something way too complex for us to be able to manage as a society,” according to Wendy Nather, principal security strategist at Duo Security. “This is a very shaky foundation that we have to clean out and redo.”1
The majority of cyberattacks occur as the result of exploiting a weak spot in legacy software running on legacy machines. “The problem with these outdated systems is that they are (predominantly) no longer supported by the company that created them. You are on your own. If a new vulnerability is discovered by cyber criminals, there will be no security updates released to patch the issue. It’s also unlikely you will be informed of this vulnerability, meaning you are blindly running a system prone to constant attack.”2
These attacks aren’t just perpetrated against small companies. In 2015 and 2016, Russian hackers brought down Ukraine’s power grid, plunging 103 cities and towns into darkness.3
Hospitals are another high-value target for cybercriminals. Medical facilities focus primarily on patient care. Technology if often a secondary concern. The WannaCry attack, for example, struck UK hospitals, forcing many to turn patients away. Security expert, Janie Larson, recounted an incident in which malware had infected EEG machines that were connected to children – disconnecting them to update the software would have proved detrimental to the patients.1 How would you choose between paying the ransom demanded by the hackers and preventing harm to high-risk patients?
So, what can be done to prevent a cyberattack like this?
If you’re ready to protect your organization, it pays to work with a Managed IT Services/Managed Cloud Services company, like Bryley Systems, to ensure that you’re taking the right steps. Bryley will recommend solutions to eliminate weak links in your security chain, and help you develop an organization-wide policy to help prevent potentially catastrophic data loss and system downtime.
Please contact us at 978.562.6077 or by email at ITExperts@Bryley.com.
We’re here for you.
1 Larson, Selena. CNN Tech. “Why Old Tech Is Scarier Than Hollywood AI” – money.cnn.com
2 Jones, Ed. CloudTech. “The Hidden Dangers Of Legacy Technology – And How To Resolve Them” – cloudcomputing-news.net
3 Perez, Evan. CNN Politics. “U.S. Official Blames Russia For Power Grid Attack In Ukraine” – cnn.com
Have you noticed that you have been able to squeeze more life out of your technology devices than ever before? According to Intel’s CEO, Brian Krzanich, the cycle has expanded 20% from four years to five or six1. In our experience, upgrading an operating system on a Windows PC can often cost more than replacing the PC with a PC that has a newer OS. This is often because OS upgrades are not always reliable, particularly with legacy applications, or drivers that are no longer available for older hardware. For business users, we typically wipe the drive clean and then reinstall a new OS rather than upgrade.
Another way to extend the life of your device is to take care of the battery. Having the battery constantly plugged in actually does more harm than good and decreases the overall lifespan of the device. For long term battery life, it is recommended that you regularly allow your battery to drain.
You can further extend the life of your machine by completing incremental upgrades such as adding more memory, upgrading graphics cards, and replacing older hard drives with SSDs.
These tips are aimed at helping you extend the life of your devices and are not meant to keep them on “life support.” There will come a time when you have diminishing returns and will need to replace the devices.
Remember, we are here to help; please reach out to us at 978.562.6077 or email ITExperts@Bryley.com.
Office 365 recently announced some updates to the platform. Below is a list of changes taken from their Message Center:
Sept. 18th
Updated feature: Office 365 login screen
How does this affect me?
Any user logging into Office 365, from anywhere in the EU, will see a cookie disclosure banner. This banner will show the first time the user loads the page and will not show again for a few months, or until cookies are cleared on the browser. There is no action the user has to take on this banner and there is no change in workflow. This change is intended to meet EU regulatory requirements. This process should be completed by the end of September.
Sept. 19th
Updated feature: Office 365 multi-factor authentication screens
How does this affect me?
If you have multi-factor authentication (MFA) turned on, users in your organization will see an updated experience for MFA screens that matches the new sign-in experience. This will only show when users opt-in to see the new sign-in experience, by clicking “try it now”. If users do not opt-in, they will continue to see MFA screens in the current experience. This change will start rolling out in the next few days.
What do I need to do to prepare for this change?
There is nothing needed on your end, but you may consider user training.
Sept, 20th
Known Issue: Email access in iOS 11
If you are using the native mail app on your iPhone or iPad, and upgrade to iOS 11, you may encounter issues.
How does this affect me?
Due to an incompatibility in the new release of iOS, users of the built-in Apple Mail app in iOS 11 may be unable to sync their Office 365 mailbox or login to their accounts. iOS 9 or 10 users are not affected.
What do I need to do to fix this?
Microsoft and Apple are working to resolve this issue. In the meantime, it is suggested that you download the free Outlook for iOS client, available in the App Store.
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