Anna

To Strengthen Operations Anna Darlagiannis-Livingstone Named COO

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… motivated employees are going to provide better service, leading to happier clients
–COO Anna Darlagiannis-Livingstone

Anna Darlagiannis-Livingstone’s role has evolved from Vice President of Client Services to Chief Operating Officer. This title change reflects Anna’s focus on keeping day-to-day operations on track and making sure teams have the tools and support they need. By improving processes, supporting staff and streamlining workflows, Anna will help create a more efficient and well-functioning environment so Bryley can stay focused on serving clients … [6 min. read]

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Like Brownies from Camelot

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We here at Bryley are so grateful for the delicious brownies, Kate Ussailis and Camelot Energy brought us.

A lot of Bryley work involves looking at computer screens. So, imagine what a nice surprise it was to have a ring at our bell and find Kate with baked goods – personally delivered here in thanks to the crew that supports Camelot with IT services … [2 min. read]

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network

Andrew Promoted to Senior Field Engineer

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We were able to rely on Andrew – soup-to-nuts – to create a procedure and install XDR for Bryley’s clients
–COO Anna Darlagiannis-Livingstone

Andrew has been named Senior Field Engineer. Andrew has embraced the role – he’s known here for always being hungry to learn something new. And even when the work is remote, being in the field can be equated to always something new: every day is different when supporting the breadth of Bryley clients – with their various networks, software and processes.

Prior to his time at Bryley, Andrew worked an IT help desk at a Westborough medical software developer. And before that he provided IT support at a video game developer. In 2020 he received a BS in Computer Science (3.94 GPA) from UMass Lowell … [4 min. read]

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Glad for this Holiday Tradition

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Not sure how it got started, but Bryley’s annual delivery to Celltreat Scientific Products has been a highlight for the Client Services and Tech Teams. It’s a token of Bryley’s appreciation for Celltreat’s ongoing partnership. The cupcakes are a small reminder of the importance of our work together … [2 min. read]

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Michelle

Michelle Denio Named Director of Service Operations

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“We love Michelle!” I hear that from so many clients

–Vice President Anna Darlagiannis-Livingstone

Michelle Denio has been named Director of Service Operations. Michelle joined Bryley in 2008. Her time in tech services and managerial roles gave her the ground on which to display the listening skills, tech knowledge and strategic thinking that have contributed to Bryley Systems’ evolution.

This new role is partly an acknowledgment of the work Michelle has put in to R&D solutions to meet clients’ needs … [4 min. read]

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Tom Barnes Named Director of Client Services

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He has a way of putting [tech] across so that it’s helpful to businesspeople

–Vice President Anna Darlagiannis-Livingstone

Tom Barnes has been announced as Director of Client Services after nearly five years at Bryley Systems. Tom has been responsible for improving Bryley’s periodic client review process among other innovations. Tom came to Bryley from non-tech fields – he holds a degree in psychology and worked in RV sales. He is a problem-solver and brings that skillset to the process of serving IT clients.

Tom not only has an acumen for tech, he has a way of putting it across so that it’s helpful to businesspeople, Vice President Anna Darlagiannis-Livingstone said. Because of how he relays information, they’re able to see how the tech will help them. Tom is also personable and reliable. These are necessary skills and among the reasons I feel Tom’s promotion is warranted. … [4 min. read]

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The Joint Is Pumpkin

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On October 22 Bryley gave employees mini pumpkins and some markers to decorate them with. The decorated pumpkins were put behind a number on a table in the central common area of the Bryley building … [2 min. read]

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MSP 501

Bryley Systems’ 10th MSP 501 Award

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In a worldwide industry evaluation, Bryley is one of the top IT providers

Bryley has been awarded its 10th MSP 501 designation, an annual IT industry honor acknowledging the MSP (managed service provider) industry’s highest operational efficiency and business models.

The MSP 501 award is based on a sixty-point audit to verify the fitness and stability from which independent IT providers can serve their clients with dependable IT.

The MSP 501 award translates to peace of mind for you

When a business is recognized within its industry, it’s easy to wonder what it would matter to your organization. Does it mean better service? Can Bryley meet your needs better than other MSPs? [4 min. read]

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Is the End of Windows 10 a Real Worry?

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In the past year-and-a-half Microsoft has made Windows 11 more stable and usable. And most critically, Windows 10 support – that is, providing security patches – is ending. So this means in October 2025, it will become unsafe to use devices running Windows 10.

Now is the ideal time to create a plan for migration, including performing an audit of devices: some will be able to be upgraded and some will need to be sunsetted. Also Windows 11’s compatibility with legacy software and hardware must also be assessed and addressed … [4 min. read]

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