Bryley’s Client-Service Portal

Bryley has made significant investments in our business systems and infrastructure to enable real-time communications regarding the timeliness and quality of services we deliver. A result is that client-service requests (with resulting service tickets) may now be added, viewed, or updated through our Client-Service Portal.

This real-time environment is available 24 x 7 at by selecting “Login” from the upper-right corner of our home-page.  Registered users may perform these functions:

  • View the current status and details of their service tickets
  • Enter new service requests
  • Review invoices
  • View reports

To use this capability, please contact us at 978.562.6077 to setup a username and password.  Training is also available at no charge.

Penton Technology Names Bryley Systems Inc. to the MSPmentor 501 Global Edition for the Second Consecutive Year

8th Annual Report Identifies
World’s Top 501 Managed IT Service Providers

March 26, 2015: Bryley Systems™ has appeared on Penton Technology’s eighth-annual MSPmentor 501 Global Edition, a distinguished list and report identifying the world’s top 501 Managed IT Service Providers (MSPs). The complete 501 list is available at MSPmentor.

“We are thrilled and honored to be recognized, for the second year in a row, as one of the top 501 Managed IT Service Providers in the world!” said Gavin Livingstone, President, Bryley Systems. “All of the credit belongs to the Bryley team, a dedicated group of long-term employees who work together to meet the IT needs of our clients.”

Each year, MSPmentor gathers information for its annual rankings through the participation of MSPs and IT service providers in our annual survey. The survey was conducted from December 2014 through January 2015. Rankings are based Penton Technology’s unique criteria for MSPs such as annual recurring revenues, total revenues and more.

“We want to congratulate Bryley Systems and look forward to covering their growth strategies in the year ahead,” said Marcia Parker, Executive Director, Penton Technology Group.

This year the top MSPmentor 501 companies recorded higher recurring revenues than ever before. Combined, the total annual recurring revenues for all of MSPmentor 501 2015 companies reached a record high of $3.95 billion in 2014, up 26.5% year over year.

“Thank you to all the companies who participated in this year’s MSPmentor 501 survey, and congratulations to the companies that ranked on our 501 list, our regional lists and our Small Business list,” said Jessica Davis, Editor in Chief of MSPmentor and Executive Editor at Penton Technology.

MSPmentor, produced by Penton Technology, is the ultimate guide to managed IT services. MSPmentor features the industry’s top-ranked blog, research, Channel Expert Hour Webcasts and FastChat videos. It is the number one online media destination for Managed IT Service Providers in the world.



Bryley Systems is a full-service partner, fulfilling the information technology needs of their clients, throughout central New England since 1987.  Their certified engineers and account executives, guided by seasoned management, approach each client’s requirements individually, combining brand-name equipment and software with flexible service options and custom-fit agreements.

Bryley Systems’ team-based approach is technically oriented, from sales through delivery, to ensure the highest level of client satisfaction.

Dependable IT at a Predictable Cost™


Gavin Livingstone


Gavin & HHR

Gavin Livingstone, President, Bryley Systems


About Penton

Penton drives performance for more than 16 million professionals each and every day. They rely on us to deliver: Insights, information & workflow tools to inform critical business decisions; networking & community to engage them with industry peers & partners; and data & marketing services to advance their business performance & deliver ROI.

Penton is a growth company with a track record of strong performance and success and is backed by its co-owners: MidOcean Partners and U.S. Equity Partners II, an investment fund sponsored by Wasserstein & Co., LP.

For additional information on the company and its businesses, visit

Media Contact:

Jessica Davis

Editor in Chief,

Bryley Basics: Current PC configuration for office use

Recommended configuration

We recommend brand-name PCs (HP is our preference, but Dell is also a US-based company with good products) with Intel processors and these minimum features:

  • 8Gb (or more) of RAM
  • A 250Gb (or larger) fixed-disk drive
  • DisplayPort video with two monitors

We typically deploy Windows 8.1 (or downgrade to Windows 7 upon request), but Windows 10 is slated to be released this summer.  Microsoft Office 2013 is the current version; Microsoft Office 2016 will be available in late 2015.

Favored options

We like these options:

  • SSDs (Solid State Drives) – SSDs are memory-only drives with no moving parts, which makes them durable and fast. They speed-up the boot process and work well for those that store large files.  Though they have dropped in price, they still add about $100 to the price of most PCs, but pay-off for high-end users.  (We don’t always quote these because of their higher price, but the boot-up speed is significantly faster.)
  • Ultrabook – Ultrabook is a thin, light, durable, high-end sub-notebook with reasonable battery life. Combined with a docking station, it’s a great, mobile alternative to a desktop computer.  Due to their sleek physique, most do not have internal DVD drives and have few external ports.

Most of our staff have an Ultrabook with a docking station, which works well for the field technicians and account executives.  Many of our newer PCs have SSD drives.

PC Refresh Schedule:  We recommend developing a PC-refresh schedule, one that meets the budget and objectives of the organization.  For example: Bryley Systems replaces at least one PC each quarter, which gives us a maximum replacement-PC cycle of about four-and-½ years for our 18 employees.

Recommended Practices: Licensing Microsoft professional software

This is a multi-part series on recommended IT practices for organizations and their end-users.  Additional parts will be included in upcoming newsletters.

Microsoft software licenses can be categorized by their function:

  • User-oriented applications – Microsoft Office, Visio, Project, etc.
  • Operating systems – Windows, Windows Server, Windows Mobile, etc.
  • Server-based applications – Exchange Server, SQL Server, SharePoint, etc.
  • Access to server-based apps – Client Access Licenses (CALs); user or device

Microsoft offers these methods for purchasing licenses from outside vendors, arrayed from least expensive to most expensive:

  • Original Equipment Manufacturer (OEM)
  • Open Volume Programs (OVPs)
  • Fully Packaged Product (FPP)

Original Equipment Manufacturer

OEM is sold preinstalled on a hardware device, like a PC or a server.  It is a non-transferrable license that must be retired when decommissioning the hardware device.  For example:  Most Original Equipment Manufacturers (Dell, HP, etc.) provide OEM Windows 8.1 licensing with their new PCs; these licenses end when the PC is retired or no longer functional.

Open Volume Programs

OVPs are volume-purchase options for transferrable licenses that can be either perpetual or subscription-based.  (A perpetual license lives forever, but does not include version upgrades; subscription-based licenses provide version upgrades, but require periodic payment.)  Open Volume Programs include:

  • Open Business – For-profit, commercially oriented companies
  • Open Government – Local, state, and federal agencies
  • Open Charity – Non-profit, charitable organizations
  • Open Value – Subscription-based licensing

OVPs requires an initial, minimum purchase of five licenses to establish an Open Volume license agreement; these agreements have a two or a three year term.  With a valid Open Volume license agreement, additional licenses may be purchased in any quantity during the agreement term.

Fully Packaged Product

FPP (also known as Retail) comes packaged with documentation and installation media and is transferrable.  Many small organizations purchase FPP licenses at their local retailer or online to enable licensing for Microsoft Office and similar products.

Licensing rules

Basic rules-of-thumb:

  • Purchase one server and one server-application license for each server, whether virtual or physical.
  • Purchase one CAL for each user or device that accesses the corresponding server application. For example:  Microsoft Exchange Server requires one Exchange Standard CAL for each user.
  • All new-installation licenses must be Full, rather than Upgrade, licenses; less-expensive Upgrade licenses can only be used to update existing Full
  • When transferring a FPP or OVP license, it must be first removed from the former platform before being installed onto the new platform.

Some exceptions to these rules:

  • One Windows Server Data Center edition license permits the licensing of unlimited, virtual Windows Servers on one physical host.
  • SQL Server Enterprise and SQL Server Standard can be licensed by processor core, rather than by CAL, for mission-critical applications.
  • One Exchange Enterprise Add-on CAL also requires one Exchange Standard CAL; however, not all users require an Exchange Enterprise Add-on CAL.

Licensing validation

Some validation guidelines:

  • OEMs should affix both a Genuine Microsoft Label (with hologram) and a Certificate of Authenticity (COA) that identifies the product and its license number to each PC with Microsoft Windows and to each server with Microsoft Windows Server.
  • Valid OEM and FPP packages always ship with a Genuine Microsoft Label and a COA; valid media DVDs should have an identifying hologram.

Check licensing validity at Microsoft’s How to tell website.

Licensing recommendations

Our recommendations:

  • The licensing method selected should match the needs and financial requirements of the purchasing party. For details, see Microsoft’s Software Asset Management
  • Purchase Microsoft licenses only from a trusted, Microsoft Certified Partner.
  • Avoid any licensing deals that look too good to be true; they probably are.

Microsoft is discontinuing Internet Explorer

Microsoft’s Internet Explorer (IE) was first included with Microsoft Windows 95; it is a much-maligned Internet browser, primarily due to its intermittent security issues and declining user base.

IE’s dominance came in the early 2000s, when it captured 95% of the market, but, with growing competition from Mozilla’s Firefox and Google’s Chrome, declined to somewhere between 27% and 54% of the market late in 2012.

On March 17th, Microsoft announced that Spartan –, a new, improved, Internet browser – will replace IE as the default browser in Windows 10.

In addition, by January 2016, Microsoft will support only the current versions of Internet Explorer and will discontinue support for all non-current versions.  (The current version is IE 11.)

Join us at the Corridor-9 Business Expo

The Corridor 9 (Chamber of Commerce) Business Expo will be held on Thursday, April 2nd, at the Doubletree Hotel on 5400 Computer Drive in Westboro from 4pm until early evening.  Admission is free.  Register at

Bryley Systems will be exhibiting in Booth 62.


Second, consecutive year on MSPmentor® 501: 2015 Global Edition – Worldwide  

March 26, 2015:  Bryley Systems Inc. ranks 462 on Nine Lives Media’s eighth-annual MSPmentor 501: 2015 Global Edition – Worldwide Company Rankings, a distinguished list and report identifying the world’s top 501 Managed IT Service Providers.  (Managed IT Service Providers, or MSPs, provide their clients with outsourced IT management and functions, typically at a predetermined cost.)

Gavin Livingstone, President of Bryley Systems Inc., said: “We are thrilled and honored to be recognized, for the second year in a row, as one of the top 501 Managed IT Service Providers in the world!  All of the credit belongs to the Bryley team; a dedicated group of long-term employees who work together to meet the IT needs of our clients.  Our motto is Dependable IT at a Predictable Cost.”