Managed Technology

First-Priority Response™

photoBryley's First-Priority Response™ (FPR) is a flexible, fixed-fee program that combines break/fix, parts-and-labor repair with prompt response and has the option of adding remote support with ongoing, proactive maintenance.  Problems with mission-critical systems receive prompt attention with complete, parts-and-labor coverage.

The benefits (based on the specific coverage-level selected) include:

  •     Single point-of-contact for prompt problem resolution

  •      Preventative measures to maintain system health

  •      Preferred-client billing rates on non-FPR tasks

  •      Cost-effective, parts-and-labor repair

  •      Predictable budgeting

  •      Affordable support

 First-Priority Response offers coverage at two, client-selectable levels:

  •      Basic – Break/fix, parts-and-labor coverage with emergency response

  •      Plus – Remote assistance with proactive maintenance

Basic is a low-cost entry point that provides these services:

  •      Parts-and-labor repair of failed equipment

  •      Emergency response on system-critical issues

  •      Rapid response on non-critical issues

Plus includes the items listed in Basic above, but provides these additional services:

  • Remote assistance (during business hours)

  • Proactive maintenance with approved upgrades

Features summary:                                  Basic               Plus

  • Parts-and-labor repair                            √                  √

  • Service-response levels                          √                 √

  • Administration                                    Partial             √

  • Remote assistance                             Partial             √

  • Proactive maintenance                                             √ 

     Extended-Hours Coverage™

 

Extended-Hours Coverage™ broadens the Monday-to-Friday, 8:30 am to 5 pm hours of coverage of the FPR agreement to the following:

  • Monday-to-Friday, 8 am to 7 pm.
  • Saturday, 8 am to 12 pm.

     Round-the-Clock Support™

 

    Round-the-Clock Support™ may be added as well, providing full, round-the-clock coverage, 24 hours a day, seven days a week.

 

      To learn more about either expanded-service-coverage option please contact Bryley today. Call 888.280.5799 or email Sales@Bryley.com.

 

Contact us at 888.280.5799.  Or, email Sales@Bryley.com.