Managed Technology

First-Priority Response^™

Bryley's First-Priority Response (FPR) is a flexible, fixed-fee program that combines break/fix, parts-and-labor repair with prompt response and has the option of adding remote support with ongoing, proactive maintenance.  Problems with mission-critical systems receive prompt attention with complete, parts-and-labor coverage.

The benefits (based on the specific coverage-level selected) include:

•     Single point-of-contact for prompt problem resolution

•      Preventative measures to maintain system health

•      Preferred-client billing rates on non-FPR tasks

•      Cost-effective, parts-and-labor repair

•      Predictable budgeting

•      Affordable support

 First-Priority Response offers coverage at two, client-selectable levels:

•      Basic – Break/fix, parts-and-labor coverage with emergency response

•      Plus – Remote assistance with proactive maintenance

Basic is a low-cost entry point that provides these services:

•      Parts-and-labor repair of failed equipment

•      Emergency response on system-critical issues

•      Rapid response on non-critical issues

Plus includes the items listed in Basic above, but provides these additional services:

• Remote assistance (during business hours)

• Proactive maintenance with approved upgrades

Features summary:                                  Basic               Plus

• Parts-and-labor repair                            √                  √

• Service-response levels                          √                 √

• Administration                                    Partial             √

• Remote assistance                             Partial             √

• Proactive maintenance                                             √ 

First-Priority Response is available Monday through Friday, 8:30 am to 5:00 pm, EST (excluding Bryley holidays).  Two expanded-service-coverage options are available:

• Extended-Hours Coverage extends the service-coverage hours to Monday through Friday, 8am to 7pm, and Saturday, 8am to 12 pm (except Bryley holidays).

• Round-the-Clock Support provides full, round-the-clock coverage, 24 hours per day, seven days a week.