Managed Technology

Comprehensive Support Program^™

Bryley's Comprehensive Support Program (CSP) is a flexible, managed-services option that provides ongoing, proactive maintenance, support, and administration to ensure a stable, highly available, computer network.  Comprehensive Support Program consolidates most computer-network concerns into one, easily managed, fixed-fee program. 

The benefits (based on the specific coverage-level selected) include:

•      Proactive measures designed to minimize problems and increase uptime

•      Preferred-client billing rates on non-CSP-related tasks

•      Single point-of-contact for prompt problem resolution

•      Ongoing, cost-effective network support

•      Predictable network-operating expenses

•      Simplified IT-expense budgeting 

Coverage is provided at three, client-selectable levels of increasing value:

 

•      Basic – Remote support with proactive monitoring and maintenance

•      Plus – Remote and onsite support with defined response times

•      Professional – Complete hardware replacement with spares 

Basic is our entry-level option that provides remote support with proactive monitoring and maintenance of covered equipment.  (Basic does not include onsite support with mandated response times, but onsite support is available on a scheduled, time-and-materials basis.) 

Plus and Professional are full-service options that expand Basic coverage with these features:

•      Emergency, remote/onsite response on all network-critical issues

•      Rapid, remote/onsite response on non-network-critical issues

•      Network management and administration 

The primary difference between Plus and Professional:

•      Plus – Bryley provides hardware-replacement labor, but not replacement parts

•      Professional – Bryley resolves all hardware issues and provides replacement parts

 

Features summary:                        Basic               Plus                 Professional

• Monitoring and alerts                  √                      √                         √
• Patching and updates                 √                      √                         √
• Software issues                       Remote               √                         √
• Hardware issues                      Remote            Partial                     √
• Network issues                       Remote               √                         √
• Administration                        Partial                 √                         √
• Proactive maintenance            Partial                 √                         √