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First-Priority Response™
First-Priority
Response (FPR)
is a flexible, fixed-fee program that combines break/fix,
parts-and-labor repair with prompt response and has the option of
adding remote support with ongoing, proactive maintenance. Problems
with mission-critical systems
receive prompt attention with complete, parts-and-labor coverage.
The benefits (based on the specific
coverage-level selected) include:
·
Single point-of-contact for prompt problem resolution
·
Preventative measures to maintain system health
·
Preferred-client billing rates on non-FPR tasks
·
Cost-effective, parts-and-labor repair
·
Predictable budgeting
·
Affordable support
First-Priority Response offers coverage at two, client-selectable
levels:
·
Basic – Break/fix, parts-and-labor coverage
with emergency response
·
Plus – Remote assistance with proactive
maintenance
Basic
is a low-cost entry point that provides these services:
·
Parts-and-labor repair of failed equipment
·
Emergency response on system-critical issues
·
Rapid response on non-critical issues
Plus includes the items listed in
Basic above, but provides these additional services:
·
Remote assistance (during business hours)
·
Proactive maintenance with approved upgrades
Summary of features:
| |
Basic |
Plus |
| Parts and labor repair |
Ö |
Ö |
| Service-response levels |
Ö |
Ö |
| Administration |
Partial |
Ö |
| Remote assistance |
Partial |
|
| Proactive maintenance |
|
Ö |
First-Priority
Response is available Monday through Friday, 8:30 am to 5:00 pm, EST
(excluding Bryley holidays). Two expanded-service-coverage options
are available:
·
Extended-Hours
CoverageÔ
extends the service-coverage hours to Monday through Friday, 8 am to
7 pm, and Saturday, 8 am to 12 pm (except Bryley holidays).
·
Round-the-Clock
SupportÔ
provides full, round-the-clock coverage, 24 hours per day, seven
days a week.
For more information or assistance,
please contact our sales department at 888.280.5799 (select
option 7) or e-mail
Sales@Bryley.com.
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