Comprehensive Support Program (CSP) is a flexible, managed-services option that provides ongoing, proactive maintenance, support, and administration to ensure a stable, highly available, computer network.  Comprehensive Support Program consolidates most computer-network concerns into one, easily managed, fixed-fee program. 

The benefits (based on the specific coverage-level selected) include:

·         Proactive measures designed to minimize problems and increase uptime

·         Preferred-client billing rates on non-CSP-related tasks

·         Single point-of-contact for prompt problem resolution

·         Ongoing, cost-effective network support

·         Predictable network-operating expenses

·         Simplified IT-expense budgeting

Coverage is provided at three, client-selectable levels of increasing value:

·         Basic – Remote support with proactive monitoring and maintenance

·         Plus – Remote and onsite support with defined response times

·         Professional – Complete hardware replacement with spares

Basic is our entry-level option that provides remote support with proactive monitoring and maintenance of covered equipment.  (Basic does not include onsite support with mandated response times, but onsite support is available on a scheduled, time-and-materials basis.)

Plus and Professional are full-service options that expand Basic coverage with these features:

·         Emergency, remote/onsite response on all network-critical issues

·         Rapid, remote/onsite response on non-network-critical issues

·         Network management and administration

The primary difference between Plus and Professional:

·         Plus – Bryley provides hardware-replacement labor, but not replacement parts

·         Professional – Bryley resolves all hardware issues and provides replacement parts

Summary of features:

	Basic	Plus	Professional
Monitoring and alerts	Ö	Ö	Ö
Patching and updates	Ö	Ö	Ö
Software issues	Remote	Ö	Ö
Hardware issues	Remote	Partial	Ö
Network issues	Remote	Ö	Ö
Administration	Partial	Ö	Ö
Proactive maintenance	Partial	Ö	Ö

Comprehensive Support Program is available Monday through Friday, 8:30 am to 5:00 pm, EST (excluding holidays).  Optional coverage hours include:

• Extended-Hours Coverage^™ – Mon-Fri, 8 am to 7 pm and Saturday, 8 am to 12 pm.
• Round-the-Clock Support^™ – 24 hours-per-day, 7 days-per-week.

For more information, please call us at 888.280.5799 (Option 7 for sales). Or, e-mail Sales@Bryley.com.